Front Office Specialist I- TCP Barker Cypress

Texas Children's; Cypress (TX); Presencial; USD 22.000 - 28.000; Jornada completa

Descripción de la vacante

Texas Children's in Cypress, TX is seeking a Front Office Specialist to coordinate patient scheduling, greet visitors, answer calls, and support the referral process. You will enter billing information and transmit claims with attention to accuracy.

The role requires a high school diploma or GED and at least one year of related experience; training in AIDET and patient communication is a plus. You will work in a fast-paced healthcare setting and contribute to a positive patient experience.

Formación

• Greet patients and visitors professionally according to practice protocol.
• Assist patients with check in/check out and routing as needed.
• Answer phone calls promptly and direct per protocol.
• Enter charges into billing system with accuracy and timeliness.
• Assess patient eligibility for referral with payer information.

Responsabilidades

• Greet patients/visitors and guide them through arrival process.
• Assist with check-in/check-out and message routing.
• Answer calls and direct to appropriate area.
• Enter charges accurately into electronic billing system.
• Verify patient eligibility for referral before scheduling.

Conocimientos

Customer service

Phone etiquette

Scheduling

Billing system

Electronic health record

Educación

High School Diploma or GED

Herramientas

Billing system

EHR system

Descripción del empleo

At our company, our mission starts with our people. Guided by our HEART values-Humility, Excellence, Accountability, Respect, and Trust-we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As a Front Office Specialist, you'll coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system, and transmit accurate claims.

Think you've got what it takes?

• Greet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles
• Assist patients with check in/check out
• Answer telephone within three (3) rings and directs calls per practice protocol
• Document complete and error free messages in telephone encounter and routes to appropriate area per practice protocol
• Enter hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol
• Assess patient's eligibility for referral by verifying coverage with payer prior to initiating referral
• Document eligibility in the electronic health record per practice protocol
• Schedule appointments per practice protocol
• Demonstrate ability to use judgment when scheduling provider's template
• Verify and documents coverage of services prior to patient being seen by a provider per practice protocol
• Monitor Account Work queue and Patient Work queue on a weekly basis and determine appropriate corrective action and completes required corrections
• Assure electronic health record is complete and ready for provider use prior to patient being seen
• Collect and disseminate mail and deliveries per practice protocol
• Monitors returned mail work queue and corrected in electronic billing system within fourteen (14) days

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

H.S. Diploma or GED Required

1 Year or More of Related Experience Required