Patient Access Front Office Specialist – Float

Texas Children's; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Texas Children's is seeking a Front Office Specialist to coordinate patient scheduling, greet visitors, and manage the referral process across TCP locations in the Houston area. The role includes accurate billing data entry, claims submission, and ensuring the EHR is complete for provider use.

The position requires a high school diploma or GED and at least one year of related experience. A respiratory fit test will be required as part of safety standards.

Qualifications

• H.S. Diploma or GED required.
• 1 year or more of related experience required.

Responsibilities

• Greet patients and visitors using SMILES and AIDET principles.
• Assist patients with check-in/check-out.
• Answer phone calls within three rings and route per protocol.
• Enter hospital charges into billing system with 100% accuracy and timeliness.
• Verify patient eligibility for referral with payer prior to referral.
• Document eligibility in the EHR per protocol.
• Schedule appointments per practice protocol.
• Verify coverage of services prior to seeing a provider per protocol.
• Monitor Account and Patient queues weekly and take corrective action.
• Ensure the EHR is complete and ready for provider use.

Skills

Patient greeting

Scheduling

Billing accuracy

Phone etiquette

EHR data entry

Referral processing

Documentation

Charge entry

Education

High School Diploma or GED

Job description

Texas Children's is seeking a Front Office Specialist to coordinate patient scheduling, greet visitors, and manage the referral process across TCP locations in the Houston area. The role includes accurate billing data entry, claims submission, and ensuring the EHR is complete for provider use.

The position requires a high school diploma or GED and at least one year of related experience. A respiratory fit test will be required as part of safety standards.