Patient Access & Front Desk Specialist

Texas Children's Hospital; Cypress (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Children’s Hospital is seeking a Front Office Specialist to coordinate patient scheduling, greet visitors, answer calls, and manage the referral process. You will enter accurate billing information and help transmit claims, supporting a patient‑centered care environment.

The role emphasizes attention to detail, timely communication, and teamwork with clinical staff. A High School diploma and related experience are preferred, and candidates must follow our HEART values to ensure a

Qualifications

• H.S. Diploma or GED Required.
• 1 Year or More of Related Experience Required.

Responsibilities

• Greet patients and visitors upon arrival using patient‑facing communication standards.
• Assist patients with check in/check out.
• Answer telephone within three rings and direct calls per protocol.
• Document messages in the telephone encounter and route to appropriate area.
• Enter hospital charges into the billing system with accuracy and timeliness.
• Verify patient eligibility for referrals with payer before initiating referral.
• Document eligibility in the EHR per protocol.
• Schedule appointments per protocol.
• Verify and document coverage before patient seen by provider.
• Monitor and act on Account and Patient Work queues weekly.
• Ensure the EHR is complete and ready for provider use.

Skills

Customer service

Scheduling

Billing

Telephone skills

Education

High School Diploma or GED

Job description

Texas Children’s Hospital is seeking a Front Office Specialist to coordinate patient scheduling, greet visitors, answer calls, and manage the referral process. You will enter accurate billing information and help transmit claims, supporting a patient‑centered care environment.

The role emphasizes attention to detail, timely communication, and teamwork with clinical staff. A High School diploma and related experience are preferred, and candidates must follow our HEART values to ensure a