Patient Access & Front Office Coordinator

Tower-Saint-John; Santa Monica (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Tower-Saint-John in Santa Monica, CA is seeking a Front Office Coordinator to serve as the frontline contact for patients, visitors, and physician offices. You will manage check-in, insurance verification, scheduling, and patient communications while upholding privacy and security standards.

This full-time role requires 1–3 years of related experience, strong communication skills, and proficiency with medical terminology and EMR systems. A professional front-office presence is essential.

Qualifications

• Education – High school diploma or GED.
• Work Experience – 1–3 years of related experience; insurance billing experience preferred.
• Medical – Strong working knowledge of medical terminology.
• Equipment – Uses office equipment such as computer terminals, copiers and fax machines; data entry and keyboard.

Responsibilities

• Greet patients and check in at the registration desk with courteous professionalism.
• Verify demographics and insurance information in the EMR.
• Answer calls, route inquiries, and support scheduling.
• Collect copays and payments following procedures.
• Maintain PHI privacy and HIPAA compliance.
• Coordinate with clinical staff to support timely patient care.
• Open front office and ensure supplies are stocked.
• Provide directions and assist patients within the facility.

Skills

Verbal and written communication

Organizational skills

Problem solving

Administrative skills

Microsoft Office & EMR software

Front desk / patient interaction

Education

High school diploma or GED

Tools

EMR software

Office equipment (fax, copier)

Job description

Tower-Saint-John in Santa Monica, CA is seeking a Front Office Coordinator to serve as the frontline contact for patients, visitors, and physician offices. You will manage check-in, insurance verification, scheduling, and patient communications while upholding privacy and security standards.

This full-time role requires 1–3 years of related experience, strong communication skills, and proficiency with medical terminology and EMR systems. A professional front-office presence is essential.