Patient Access & Front Desk Specialist - Mon-Fri

Westchester Institute For Human Development; Town of Mount Pleasant (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Life insurance

Short and long-term disability

Employee Assistance Program

Job summary

Westchester Institute For Human Development (WIHD) seeks a full-time Medical Receptionist to be the primary contact for patients, caregivers, and visitors. This role manages high-volume scheduling, patient registration, and front desk coordination to ensure efficient clinic flow and a positive patient experience.

Responsibilities include greeting patients, handling check-in/out, directing patient flow, and accurate documentation in the EMR.

Qualifications

• Minimum 2 years of experience in customer service, administrative support, or healthcare front desk operations.
• Experience in healthcare or outpatient setting preferred.
• Strong computer skills including data entry, email, and Microsoft Office (Word, Outlook, Excel).
• Familiarity with EMR/EHR systems and patient registration workflows.
• Experience working with individuals with intellectual and/or developmental disabilities preferred.

Responsibilities

• Manage high-volume appointment scheduling via phone, in-person, and electronic communication.
• Schedule, reschedule, confirm, and cancel appointments in alignment with provider templates.
• Monitor no-shows and cancellations and assist with rescheduling.
• Greet patients and caregivers in a professional, courteous manner and manage check-in/check-out.
• Document all patient interactions accurately in the EMR and coordinate with staff for smooth clinic flow.

Skills

Customer service

Administrative support

Healthcare front desk operations

Data entry

Microsoft Office

Education

High School Diploma

Tools

EMR/EHR systems

Phone systems

Job description

Westchester Institute For Human Development (WIHD) seeks a full-time Medical Receptionist to be the primary contact for patients, caregivers, and visitors. This role manages high-volume scheduling, patient registration, and front desk coordination to ensure efficient clinic flow and a positive patient experience.

Responsibilities include greeting patients, handling check-in/out, directing patient flow, and accurate documentation in the EMR.