Patient Access & Front Desk Specialist – Caring & Efficient

Patient First; Laurel (MD); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Discounted Medical treatment at any -?

401(k) Retirement Plan (with employer

Paid Annual Leave

Overtime Pay

Double time compensation for holidays

Recruitment bonus

Patient Care Performance bonus

Weekend bonus

Job summary

Patient First is seeking a Front Office/Administrative role at our Laurel, MD centers. The position supports patient check-in, billing, and front-office operations with emphasis on accuracy, courtesy, and efficiency.

The role requires basic typing, clerical experience, and excellent communication skills, with a willingness to work at multiple centers as needed. Salary ranges align with industry standards for entry-level front desk roles in healthcare.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
• Respectfully handling Physician and Nurse requests in a timely manner.
• Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed.
• Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
• Referring billing questions to the appropriate parties as needed.
• Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
• Discharging the patient and processing incurred charges.
• Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
• Receiving, sending, and distributing correspondence as directed.
• Filing and scanning medical documents and office forms as directed.
• Completing assigned checklists and Policy Manager tasks within the assigned shift.
• Answering all incoming calls and distributing messages in a timely manner.
• Assisting with other assignments as directed.
• Demonstrating an efficient understanding of the electronic medical record system.
• Receiving, moving, and stocking ordered supplies.
• Cleaning the front office work area and other maintenance assignments as directed.
• Verifying daily reports are run at the end of the day.
• Attending staff meetings as directed.
• Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
• Operating, using, and maintaining medical and office equipment as trained.
• Participating in maintenance assignments when necessary and as directed.
• Providing positive, warm, and friendly service in all interactions.
• Completing other duties as directed.

Skills

Typing skills

Clerical experience

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

Patient First is seeking a Front Office/Administrative role at our Laurel, MD centers. The position supports patient check-in, billing, and front-office operations with emphasis on accuracy, courtesy, and efficiency.

The role requires basic typing, clerical experience, and excellent communication skills, with a willingness to work at multiple centers as needed. Salary ranges align with industry standards for entry-level front desk roles in healthcare.