Patient Access & Front Desk Specialist

Summit Health; West Orange (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health is hiring a front desk/registration clerk to greet visitors and manage patient flow with friendly, professional service. You will handle insurance verifications, collect payments, and enter data into the system, ensuring accurate scheduling and timely communications with patients and staff.

The role requires strong English communication and customer service skills, plus familiarity with EHR and practice management software. A HS diploma is required; an Associate degree is preferred.

Qualifications

• High School Graduate or GED required; Associate Degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Excellent customer service skills.
• Organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Experience with EHR and Practice Management Systems preferred.

Responsibilities

• Greets visitors and directs them professionally.
• Maintains efficient patient flow during registration and provides service.
• Answers phones, takes messages and routes calls.
• Notifies patients of delays and assists with comfort.
• Postes self-pay charges, collects payments, and reconciles daily receipts.
• Opens/closes batches and reconciles deposits.
• Verifies insurance and updates patient accounts.
• Schedules appointments accurately and confirms reminders.
• Pre-authorizations and referrals handled per guidelines.
• Communicates issues promptly to supervisor.

Skills

Customer service

English communication

Multitasking

Organization

Problem solving

Education

High School Diploma or GED

Associate degree preferred

Tools

EHR system

Practice Management System

Windows-based computer use

Job description

Summit Health is hiring a front desk/registration clerk to greet visitors and manage patient flow with friendly, professional service. You will handle insurance verifications, collect payments, and enter data into the system, ensuring accurate scheduling and timely communications with patients and staff.

The role requires strong English communication and customer service skills, plus familiarity with EHR and practice management software. A HS diploma is required; an Associate degree is preferred.