Patient Access & Front Desk Specialist

Best Care; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Nebraska Methodist Health System in Elkhorn, NE is seeking a patient registration specialist to greet patients, verify demographics, collect insurance information, and coordinate scheduling for a Monday–Friday day shift.

The role requires proficiency with EMR systems, accurate data entry, and excellent customer service while maintaining patient confidentiality in a busy clinic environment.

Qualifications

• High School Diploma or General Educational Development (G.E.D.) required.
• 6 months previous customer services experience preferred.
• For Papillion PT: American Heart Association Basic Life Support (BLS) preferred.

Responsibilities

• Registers patients for appointments by collecting and verifying patient demographics, insurance information, and other essential information to ensure accurate information is maintained for each patient.
• Greets, directs, and assists patients with questions to facilitate patient care in prompt and polite manner.
• Answers telephone to schedule appointments, take messages, direct calls to appropriate personnel, and handle other patient matters to ensure excellent customer service is provided within a timely manner and according to policies and procedures.
• Prepares records for office visits by reviewing EMR (Electronic Medical Record)/chart contents to accelerate patient care.
• Handles insurance inquires by answering questions, assisting with referrals, and completing appropriate paperwork to ensure exam charges are submitted to insurance within a timely manner.
• Processes and distributes written communication and documents (forms, letters, mail) accurately.
• Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the “Population Specific Criteria.”

Skills

Verbal communication

Computer literacy

Instruction following

Teamwork

Confidentiality

Reading and writing

Multitasking

Education

High School Diploma or GED

Tools

EMR/EHR software

Job description

Nebraska Methodist Health System in Elkhorn, NE is seeking a patient registration specialist to greet patients, verify demographics, collect insurance information, and coordinate scheduling for a Monday–Friday day shift.

The role requires proficiency with EMR systems, accurate data entry, and excellent customer service while maintaining patient confidentiality in a busy clinic environment.