Patient Care Front Desk Specialist

Nebraska Methodist Health System; Omaha (NE); On-site; USD 36,000 - 42,000; Full time

Job summary

Nebraska Methodist Health System in Omaha is seeking a patient services associate to greet patients, collect demographics, insurance details, and verify information at check-in in a busy clinic setting. You will coordinate schedules, answer phone inquiries, and support care teams while upholding confidentiality and compassionate service for diverse patients throughout the day.

Location: Medical Office Building - MWH, Elkhorn, NE; Shift: Monday–Friday 8am–5pm; on-site with teamwork and

Qualifications

• High School Diploma or GED required.
• 6 months customer service experience preferred.
• For Papillion PT: American Heart Association Basic Life Support (BLS) preferred.

Responsibilities

• Registers patients for appointments by collecting and verifying patient demographics, insurance information, and other essential information.
• Greets, directs, and assists patients with questions to facilitate patient care in prompt and polite manner.
• Answers telephone to schedule appointments, take messages, direct calls to appropriate personnel, and handle other patient matters to ensure excellent customer service is provided within a timely manner and according to policies and procedures.
• Prepares records for office visits by reviewing EMR (Electronic Medical Record)/chart contents to accelerate patient care.
• Handles insurance inquiries by answering questions, assisting with referrals, and completing appropriate paperwork to ensure exam charges are submitted to insurance within a timely manner.
• Processes and distributes written communication and documents (forms, letters, mail) accurately.
• Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the “Population Specific Criteria.”

Skills

Verbal communication

Computer skills

Follow instructions

Diversity in healthcare

Team player

Patient confidentiality

Reading/writing

Multitasking

Education

High School Diploma or GED

Job description

Nebraska Methodist Health System in Omaha is seeking a patient services associate to greet patients, collect demographics, insurance details, and verify information at check-in in a busy clinic setting. You will coordinate schedules, answer phone inquiries, and support care teams while upholding confidentiality and compassionate service for diverse patients throughout the day.

Location: Medical Office Building - MWH, Elkhorn, NE; Shift: Monday–Friday 8am–5pm; on-site with teamwork and