Patient Services Concierge

William F Ryan Community Health Cen; New York (NY); On-site; USD 56,000 - 59,000; Full time

Job summary

William F. Ryan Community Health Center in New York, NY is seeking an Entry level Patient Services Representative to support front desk operations, check in patients, collect copays, verify insurance, and guide patients through the Center's services.

You will handle referrals and authorizations, update patient information, balance revenue, and connect patients with appropriate Ryan Health departments while maintaining confidentiality and delivering excellent customer service.

Qualifications

• Experience in front office healthcare environment.
• Must enjoy working with the public and be able to respect patient confidentiality.
• Working knowledge of Electronic Health Record systems.
• Excellent communication and interpersonal skills.
• Strong customer service skills.

Responsibilities

• Check in patient’s visit and create same day visits when necessary.
• Collect copays from insured patients and appropriate fees from uninsured patients, including any outstanding balances.
• Verify insurance coverage using appropriate equipment, and bill patient’s insurance for services.
• Direct 3rd Party, private insured patients to Patient Accounts Department.
• Ensure that referrals and authorization for Specialty services are obtained before processing patient’s visit.
• Screen patient for Sliding fee eligibility
• Inform eligible patients of assistance available for entitlements, including but not limited to Medicaid plans, Managed Care plans accepted at the Center, ADAP and refer them to appropriate staff.
• Balance patient revenue collected for bank deposit.
• Orient patients to services, procedures, and information regarding the William F. Ryan Community Health Center, including but not limited to hours, fees, scheduling and canceling appointments, patient rights, and Board of Directors.
• Collect and ensure all patient information is appropriately signed and scanned into the patients’ hub.
• Assist the patient when necessary to change PCP by calling insurance plan.
• Use appropriate equipment to capture patient photo when authorized by the patient.
• Update/recertify patient registration information, as necessary, or when patient reports a change, including but not limited to income, insurance, address, telephone, number of dependents, etc.
• Refer patients to appropriate Ryan Health departments and community or social agencies as needed.
• Check-out patients after booking all appointments as per provider instructions.
• Ensure that telephone encounters are processed efficiently and appropriately.
• Book and/or Status referral requests appropriately including but not limited to Diagnostic and procedure orders.
• Schedule and status urgent/STAT/High Risk referrals as per procedure.
• Review practitioner schedules and mark no-show appointments.
• Verify patient address/telephone number for certified mail.
• Consult with provider and/or authorized staff when provider’s schedule must be overridden.
• Pose as Greeter when assigned by Supervisor

Skills

Front desk experience

Excellent communication

Customer service

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

eClinicalWorks

Job description

William F. Ryan Community Health Center in New York, NY is seeking an Entry level Patient Services Representative to support front desk operations, check in patients, collect copays, verify insurance, and guide patients through the Center's services.

You will handle referrals and authorizations, update patient information, balance revenue, and connect patients with appropriate Ryan Health departments while maintaining confidentiality and delivering excellent customer service.