Patient Access & Front Desk Specialist

HealthStar; Morristown, Northern (TN, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

HealthStar in Morristown, TN is seeking a Patient Services Representative for Harris Clinic to greet patients, verify demographics and insurance, prepare records, and manage appointments. The role requires strong data entry, customer service and familiarity with EMR systems such as Athena.

This on-site, full-time position involves daily desk work and occasional lifting to support clinic operations. Candidates should have a High School Diploma or equivalent and be capable of working in a

Qualifications

• High School Diploma or Equivalent required.
• Healthcare setting experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Greet and register patients promptly and courteously.
• Verify demographics and insurance information for accuracy.
• Prepare patient medical records for daily appointments.
• Update patient profiles and file histories according to guidelines.
• Manage appointment schedules; confirm, cancel, or reschedule as needed.
• Collect co-pays and balance drawer daily.
• Answer phone calls and provide information; assist staff as needed.

Skills

Data entry

Customer service

Phone system knowledge

Medical office procedures

Teamwork

Education

High School Diploma or Equivalent

Tools

Athena EMR

Copiers & Fax machines

Phone system

Job description

HealthStar in Morristown, TN is seeking a Patient Services Representative for Harris Clinic to greet patients, verify demographics and insurance, prepare records, and manage appointments. The role requires strong data entry, customer service and familiarity with EMR systems such as Athena.

This on-site, full-time position involves daily desk work and occasional lifting to support clinic operations. Candidates should have a High School Diploma or equivalent and be capable of working in a