Patient Access & Front Desk Specialist

Evara-Health; Florida; On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Health benefits

Retirement plan

Professional development

Incentive programs

Career growth

Job summary

Evara Health is seeking a Front Desk Representative to serve as the welcoming first contact at our Pinellas Park center. You will handle patient registration, verify information, collect payments, and coordinate appointments with compassionate, HIPAA-conscious service.

This full-time on-site role supports Telehealth readiness, insurance processes, and collaboration with clinical staff to ensure smooth operations and a positive patient experience across our community health network in Pinellas

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of Front Office experience in a healthcare setting.
• Minimum 1 year of customer service experience.

Responsibilities

• Serve as the first point of contact for patients and guide them through registration using the AIDET model.
• Respond to patient inquiries in person and by phone, building trust and promoting service culture.
• Complete pre-registration and registration, documenting demographic, identification, financial, and insurance information in the EHR.
• Verify insurance eligibility, benefits, and precertification requirements; update patient records as needed.
• Assist patients with Medicaid, Medicare, insurance affordability programs, and financial applications.
• Explain financial responsibilities, establish payment arrangements, and collect point-of-service payments.
• Coordinate with clinical staff on changes in insurance or financial status and patient needs.
• Support Telehealth by confirming appointments and preparing patients for visits.

Skills

Front desk

Customer service

Communication

Education

High School Diploma

Job description

Evara Health is seeking a Front Desk Representative to serve as the welcoming first contact at our Pinellas Park center. You will handle patient registration, verify information, collect payments, and coordinate appointments with compassionate, HIPAA-conscious service.

This full-time on-site role supports Telehealth readiness, insurance processes, and collaboration with clinical staff to ensure smooth operations and a positive patient experience across our community health network in Pinellas