Senior Front Desk & Patient Access Specialist

Evara-Health; Clearwater (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

15 days PTO per year

10 paid holidays per year

Comprehensive health benefits

Job summary

Evara Health is hiring a Front Desk Representative in Clearwater, FL to support patient access, registration, and financial counseling. The role includes coordinating appointments, verifying insurance, and guiding patients through coverage options while mentoring junior staff in a healthcare setting.

The position emphasizes service quality, compliance, and process improvement within a community health center that serves Pinellas County.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of experience as Front Office in a healthcare setting.

Responsibilities

• Manage complex patient registration, insurance verification, financial documentation, and counseling needs with accuracy and independence.
• Serve as a senior resource for billing, insurance, payment plans, and complex financial situations.
• Welcome patients using the AIDET model and provide exceptional service throughout the registration and financial counseling process.
• Resolve escalated billing, insurance, and payment concerns by coordinating with patients, providers, and insurance companies.
• Train and mentor Patient Access Representatives while sharing best practices and supporting team development.
• Assist with department scheduling, team meetings, and operational improvements.
• Monitor registration, insurance, and financial processes for accuracy, efficiency, and regulatory compliance.

Skills

Patient Access

Customer Service

Financial Counseling

Communication

Education

High School Diploma

Job description

Evara Health is hiring a Front Desk Representative in Clearwater, FL to support patient access, registration, and financial counseling. The role includes coordinating appointments, verifying insurance, and guiding patients through coverage options while mentoring junior staff in a healthcare setting.

The position emphasizes service quality, compliance, and process improvement within a community health center that serves Pinellas County.