Patient Access Front Desk Leader

Socket.dev; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

Whitman‑Walker Health is seeking a Client Services Front Desk Manager to oversee front desk operations, patient access, scheduling, and insurance verification across locations. This on-site management role requires collaboration with staff, providers, and interdisciplinary teams in a fast-paced clinical environment.

The role reports to the Client Services Manager and focuses on ensuring efficient patient access, regulatory compliance, and high-quality customer service, while guiding CSRs and

Qualifications

• Experience in patient registration, insurance verification and scheduling.
• Experience coaching staff and leading teams in a healthcare setting.
• Knowledge of front desk operations and patient access workflows.

Responsibilities

• Directs CSRs and oversees day-to-day front desk operations across locations.
• Manages staff scheduling, training, and performance coaching.
• Ensures accurate patient registration, insurance verification, and billing workflows.
• Monitors KPIs using EMR dashboards and reports to improve efficiency.
• Collaborates with clinical and Revenue Cycle teams on scheduling and access.

Skills

Customer service

Staff coaching

Front desk operations

HIPAA compliance

EMR systems

Scheduling

Communication

Education

Associate degree or equivalent

Lead/supervisor experience in healthcare front desk

Tools

EPIC EMR

MS Office

Job description

Whitman‑Walker Health is seeking a Client Services Front Desk Manager to oversee front desk operations, patient access, scheduling, and insurance verification across locations. This on-site management role requires collaboration with staff, providers, and interdisciplinary teams in a fast-paced clinical environment.

The role reports to the Client Services Manager and focuses on ensuring efficient patient access, regulatory compliance, and high-quality customer service, while guiding CSRs and