Front Desk Ops Leader - Patient Access & Scheduling

ADP, Inc.; Washington (District of Columbia); On-site; USD 54,000 - 68,000; Full time

Job summary

Whitman-Walker Health is seeking a Client Services Front Desk Manager to lead front desk operations across locations, ensuring efficient patient access and exceptional service. This on-site management role requires collaboration with staff, providers, and interdisciplinary teams in a fast-paced clinical setting.

The role focuses on supervising CSRs, overseeing scheduling, insurance verification, and payment collection, while maintaining HIPAA compliance and high customer service standards.

Qualifications

• Associate degree or equivalent plus healthcare front desk experience.
• Lead and coach CSRs with 2+ years supervisory experience.
• Experience with patient registration, insurance verification, and billing.
• Ability to work in a fast-paced healthcare environment.

Responsibilities

• Directs day-to-day operations of Client Services Representatives (CSRs) and front desk services.
• Oversees staff scheduling, administrative time, supervision, team meetings, and policies to ensure efficiency.
• Reviews timesheets, attendance, and payroll deadlines per policy and collective bargaining agreement.
• Recruits, onboards, trains CSRs and conducts routine quality audits.
• Ensures front desk coverage and direct support during staffing shortages.

Skills

Customer service

HIPAA

Leadership

Staff supervision

Front desk operations

Education

Associate degree or equivalent

Tools

EPIC EMR

Microsoft Office

Job description

Whitman-Walker Health is seeking a Client Services Front Desk Manager to lead front desk operations across locations, ensuring efficient patient access and exceptional service. This on-site management role requires collaboration with staff, providers, and interdisciplinary teams in a fast-paced clinical setting.

The role focuses on supervising CSRs, overseeing scheduling, insurance verification, and payment collection, while maintaining HIPAA compliance and high customer service standards.