Patient Access & Front Desk Coordinator

Toa; Knoxville, Northern (TN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Toa in Knoxville, TN is seeking an on-site front office professional to handle initial patient contact and day-to-day clinic front desk duties. The role requires a high school diploma, at least two years in a medical office, and flexibility to float among Parkwest, Oak Ridge, Lenoir City, and Alcoa Clinics.

You will check in/out patients, verify demographics, and manage scheduling and payments. Join a team that emphasizes patient service, accurate data entry, and smooth front office operations

Qualifications

• High school diploma required.
• Minimum two years of medical office experience preferred.
• Willing to float between Parkwest, Oak Ridge, Lenoir City, and Alcoa Clinics.

Responsibilities

• Welcomes patients with excellent customer service.
• Check in and/or check out patients for physician appointments.
• Verify patient demographics, PCP, referring physician, and insurance coverage at visit.
• Enter patient demographic information in the practice management system.
• Verify and distribute patient history.
• Scan/sort forms related to front office processes.
• Manage and coordinate internal referrals.
• Schedule return appointments for patients.
• Collect copayments, patient balances, and form fees.
• Distributes requested documents to patients.
• Completes/balances end of day batch processes.
• Maintains and communicates patient wait times.

Skills

Customer service

Front desk experience

Medical office experience

Education

High school diploma

Tools

Practice management software

Job description

Toa in Knoxville, TN is seeking an on-site front office professional to handle initial patient contact and day-to-day clinic front desk duties. The role requires a high school diploma, at least two years in a medical office, and flexibility to float among Parkwest, Oak Ridge, Lenoir City, and Alcoa Clinics.

You will check in/out patients, verify demographics, and manage scheduling and payments. Join a team that emphasizes patient service, accurate data entry, and smooth front office operations