Patient Access & Front Desk Coordinator

THRIVE Wellness and Recovery, Inc.; City of Watertown (NY); On-site; USD 21,000 - 29,000; Full time

Job summary

THRIVE Wellness and Recovery, Inc. is seeking a Patient Access Assistant to be the first point of contact for patients and external entities at the outpatient campus.

You will handle clerical and administrative support to optimize workflow, including check-in/out, scheduling, billing, and maintaining medical records. The role requires a high school diploma or GED, with preferred one year of medical office experience and a valid driver's license.

Qualifications

• High school diploma or GED required.
• One year of medical office experience preferred.
• Must maintain valid driver's license.

Responsibilities

• Check patients in/out, verify insurance, collect payments, schedule, answer phones and monitor for health screenings.
• Answer phone calls and redirect to appropriate staff.
• Engage and support individuals to improve retention and engagement in treatment.
• Maintain professional relationships with patients and visitors to facilitate engagement.
• Assist with lobby tasks, check in patients, monitor lobby and call patients back to meet with staff.
• Schedule appointments across programs within outpatient clinic.
• Provide general information to visitors and maintain clinical records.
• Maintain 42 CFR/HIPAA confidentiality and accurate documentation of interactions.
• Attend staff meetings and trainings as assigned.
• Maintain a positive, organized, and professional environment in waiting areas.

Education

High school diploma or GED

Job description

THRIVE Wellness and Recovery, Inc. is seeking a Patient Access Assistant to be the first point of contact for patients and external entities at the outpatient campus.

You will handle clerical and administrative support to optimize workflow, including check-in/out, scheduling, billing, and maintaining medical records. The role requires a high school diploma or GED, with preferred one year of medical office experience and a valid driver's license.