Patient Access Assistant

THRIVE Wellness and Recovery, Inc.; City of Watertown (NY); On-site; USD 21,000 - 29,000; Full time

Job summary

THRIVE Wellness and Recovery, Inc. is seeking a Patient Access Assistant to be the first point of contact for patients and external entities at the outpatient campus.

You will handle clerical and administrative support to optimize workflow, including check-in/out, scheduling, billing, and maintaining medical records. The role requires a high school diploma or GED, with preferred one year of medical office experience and a valid driver's license.

Qualifications

• High school diploma or GED required.
• One year of medical office experience preferred.
• Must maintain valid driver's license.

Responsibilities

• Check patients in/out, verify insurance, collect payments, schedule, answer phones and monitor for health screenings.
• Answer phone calls and redirect to appropriate staff.
• Engage and support individuals to improve retention and engagement in treatment.
• Maintain professional relationships with patients and visitors to facilitate engagement.
• Assist with lobby tasks, check in patients, monitor lobby and call patients back to meet with staff.
• Schedule appointments across programs within outpatient clinic.
• Provide general information to visitors and maintain clinical records.
• Maintain 42 CFR/HIPAA confidentiality and accurate documentation of interactions.
• Attend staff meetings and trainings as assigned.
• Maintain a positive, organized, and professional environment in waiting areas.

Education

High school diploma or GED

Job description

Schedule

Full-Time: Monday and Wednesday- Friday 8am-5pm, Tuesday 10am-7pm

One week per month Monday 10am-2pm, Wednesday- Friday 8am-5pm, Tuesday 10am-7pm, Saturday 6:30am-10:30am

Job Type

Full-time

Summary

The Patient Access Assistant is the first point of contact for all patients and outside entities. They are the initial face and voice of THRIVE and set the tone for every encounter. The Patient Access Assistant will handle the duties of clerical and administrative support to optimize workflow procedures in the outpatient campus.

Essential Duties And Responsibilities

• Checking patients in/out, verifying insurance, collecting payments, scheduling, answering phones, and monitoring incoming patients for health screenings as needed.
• Answering phone calls and redirecting the call to the appropriate staff member as necessary.
• Directly and actively engage, coach, motivate and support individuals via initial phone contact or through open access process to improve retention and increase potential to be successful.
• Establish and maintain a professional relationship with individuals seeking services at the agency or current patients receiving agency services in order to facilitate engagement in treatment and improve retention
• Assist with dispensation lobby, checking in patients, monitoring of lobby, and calling patients back to meet with staff.
• Scheduling appointments for all programs within the outpatient clinic.
• Provide general support and information to visitors.
• Accurately set up and maintain the clinical record to initiate services including demographics, insurance, billing, and basic health information. Completes routine verification of demographics and updates chart accordingly.
• Conduct clerical duties, monitoring department email and fax machines, answering phone calls scanning information into electronic health records, signing visitors in and out of facility, etc.
• Responsible for maintaining a professional environment in waiting areas by recognizing and addressing situations that need one-on-one attention.
• Exercise problem-solving and best practices within provider schedules
• Maintain clinical documentation upholding all 42 CFR/HIPAA regulations and confidentiality protocols to record each interaction with every patient served.
• Attend staff meetings, in-service and conference/trainings as assigned.
• Must maintain a positive and respectful attitude, be able to maintain sharp focus, be extremely organized and do what it takes to assure objectives are met on time.
• Convey information inter/intra agency; communicates with team regarding changes and conflicts.
• Work with supervisor to participate in cross training with other staff.
• Performs other duties as assigned or that may develop.
• Management has the right to add or change the duties of this position at any time.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

Required: High school diploma or GED required.

Preferred: One (1) year of medical office experience and/or one (1) year of job-related experience providing medical, mental health or substance abuse-focused services to individuals with chronic medical conditions and/or severe and persistent mental illness.

Certificates, Licenses, Registrations

Required: Must maintain valid driver's license and acceptable driving record.

Salary Description

$18/hr