Patient Access Flex Representative

Mountain Region Support; Boulder (CO); On-site; USD 29,000 - 45,000; Full time

Job summary

Mountain Region Support is seeking a Patient Access Flex Representative to support multiple facility Patient Access departments on-site, covering open shifts and maintaining a welcoming, compassionate approach for patients and families.

You will perform pre-admitting, admitting, registering, routing patients, answering phones, and serving as a liaison between patients, physicians, and departments, while verifying demographics and insurance information and collecting payments.

Qualifications

• Requires High School diploma or GED.
• Preferred: 1 year of patient scheduling or patient access experience.
• Healthcare office experience and knowledge of CPT/ICD-9 codes are a plus.

Responsibilities

• Support multiple facility Patient Access departments on-site by covering open shifts.
• Perform pre-admitting, admitting, registering, routing patients, answering phones, and directing information requests.
• Verify patient demographics and insurance information; explain requirements and collect payments.
• Maintain paperwork flow and act as a liaison between patients, physicians, and departments.
• Document electronically with accurate account information and timely updates.
• Maintain patient/employee confidentiality.

Skills

Customer service

Attention to detail

Flexibility

Time management

Communication

Education

High School Diploma/G.E.D.

Tools

CPT/ICD-9 codes

Job description

Job Summary and Responsibilities

You have a purpose, unique talents and now is the time to embrace it, live it and put it to work. We value incredible people with incredible skills – but your commitment to a greater cause is something we

As our Patient Access Flex Representative, you will support various facility Patient Access departments on-site by covering open shifts and positions, creating a positive impression for every patient, family, and visitor.

Every day you will perform tasks such as pre-admitting, admitting, registering, routing patients, answering phones, directing information requests, and providing professional staff assistance. You'll verify patient demographics and financial/insurance information, explain requirements, collect payments, maintain paperwork flow, and act as a liaison between patients, physicians, and various departments, utilizing scheduling and registration data to verify coverage and authorization.

To be successful in this role, you will possess exceptional customer service skills, meticulous attention to detail in registration and financial processes, and the ability to adapt to a flexible schedule and travel within the hired region. Your efficiency, organizational skills, and capacity to independently manage diverse tasks will be critical.

• Demonstrates thorough knowledge and consistently performs all registration processes/workflows through timely, accurate, and courteous completion of patient demographic and financial data.
• Collects patient portion as determined by patient’s insurance prior to or at time of service.
• Obtains pre-certification and benefits from insurance companies for the admission or expected admission of a patient to comply with the rules and regulations of the patient’s insurance carrier.
• Demonstrates ability to verify patient’s insurance benefits and explain the financial requirements to the patient or patient representative.
• Must demonstrate accurate documentation electronically on account information and updates in a timely manner.
• Must maintain patient/employee confidentiality.

Job Requirements

In addition to bringing humankindness to the workplace each day, qualified candidates will need the following:

Required

• High School Diploma/G.E.D.

Preferred

• One (1) year previous Patient Scheduling or Patient Access experience.
• Office experience in a healthcare environment, medical terminology, knowledge of CPT/ICD-9 codes.

Where You'll Work

With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Pay Range

$20.96 - $32.49 /hour