Patient Access Rep - Clinic

CommonSpirit Health; Bryan (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

CommonSpirit Health is seeking a Patient Access Representative to manage patient intake and front-desk processes in our clinic setting. You will interact with patients in person and by phone to check in/out, collect data and payments, and validate insurance.

The role requires strong customer service and familiarity with billing and medical terminology. You will also schedule appointments, process referrals and authorizations, and communicate patient financial responsibilities clearly to patients

Qualifications

• High school graduate or GED required at hire.
• One year of experience required at hire.
• Strong knowledge of insurance, billing, and medical terminology preferred.

Responsibilities

• Handle patient intake duties and administrative tasks.
• Interact with patients in person and by phone for check-in/out and data collection.
• Validate insurance, collect payments, schedule appointments, and process referrals/authorizations.
• Explain patient financial responsibility clearly to patients and guarantors.

Skills

Customer service

Insurance knowledge

Medical terminology

Communication skills

Critical thinking

Education

High School Graduate General Studies

High School GED General Studies

Job description

Job Summary and Responsibilities

As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines.

Every day you will interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations.

To be successful, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology, ensuring a seamless, high-quality patient intake experience.

• Performs collection functions and financial assistance for payment methods
• Conducts interviews with patients and/or family members
• Collect and/or negotiate point of service payments or link to financial assistance programs
• Must be capable of articulating information in a courteous, clear and informative manner to patients, guarantors, family members, clinical staff, other hospital personnel, vendors, physicians, and their office staff
• Convey estimates of the patient responsibility portion of the billed cost of service to patients under deductible, coinsurance, and standard co‑pay benefit designs based on established charge estimates for common procedures
• Counsels patients regarding their third‑party coverage, financial responsibility, and billing procedures

Job Requirements

Required

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and
• One (1) years of experience, upon hire
• None, upon hire

Where You’ll Work

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.