Patient Access Flex Representative

Mountain Region Support; Denver (CO); On-site; USD 29,000 - 45,000; Full time

Job summary

CommonSpirit Health seeks a Patient Access Flex Representative to support on-site Patient Access departments across regions, covering open shifts and facilitating smooth patient flow. You will handle pre-admitting, admitting, registering, and routing, while ensuring accurate demographics and insurance details.

Travel within the hired region is required. Strong customer service, attention to detail in registration and financial processes, and adaptability to a flexible schedule are essential for

Qualifications

• High School Diploma/G.E.D. required.
• One year of Patient Scheduling or Patient Access experience preferred.
• Office experience in a healthcare environment; familiarity with medical terminology and CPT/ICD-9 codes.

Responsibilities

• Process patient registrations and workflows accurately and timely.
• Collect patient financial responsibility as determined by insurance.
• Obtain pre-certification and benefits from insurance providers.
• Verify insurance benefits and explain financial requirements to patients or representatives.
• Document account information electronically in a timely manner and maintain confidentiality.

Skills

Patient Scheduling

Patient Access

Healthcare office experience

Medical terminology

CPT/ICD-9 knowledge

Education

High School Diploma/G.E.D.

Job description

Job Summary and Responsibilities

You have a purpose, unique talents and now is the time to embrace it, live it and put it to work. We value incredible people with incredible skills – but your commitment to a greater cause is something we

As our Patient Access Flex Representative, you will support various facility Patient Access departments on-site by covering open shifts and positions, creating a positive impression for every patient, family, and visitor.

Every day you will perform tasks such as pre-admitting, admitting, registering, routing patients, answering phones, directing information requests, and providing professional staff assistance. You'll verify patient demographics and financial/insurance information, explain requirements, collect payments, maintain paperwork flow, and act as a liaison between patients, physicians, and various departments, utilizing scheduling and registration data to verify coverage and authorization.

To be successful in this role, you will possess exceptional customer service skills, meticulous attention to detail in registration and financial processes, and the ability to adapt to a flexible schedule and travel within the hired region. Your efficiency, organizational skills, and capacity to independently manage diverse tasks will be critical.

• Demonstrates thorough knowledge and consistently performs all registration processes/workflows through timely, accurate, and courteous completion of patient demographic and financial data.
• Collects patient portion as determined by patient’s insurance prior to or at time of service.
• Obtains pre-certification and benefits from insurance companies for the admission or expected admission of a patient to comply with the rules and regulations of the patient’s insurance carrier.
• Demonstrates ability to verify patient’s insurance benefits and explain the financial requirements to the patient or patient representative.
• Must demonstrate accurate documentation electronically on account information and updates in a timely manner.
• Must maintain patient/employee confidentiality.

Job Requirements

In addition to bringing humankindness to the workplace each day, qualified candidates will need the following:

Required

• High School Diploma/G.E.D.

Preferred

• One (1) year previous Patient Scheduling or Patient Access experience.
• Office experience in a healthcare environment, medical terminology, knowledge of CPT/ICD-9 codes.

Where You'll Work

With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Pay Range

$20.96 - $32.49 /hour