Patient Access & Financial Services Specialist

Touchette Regional Hospital; East St. Louis (IL); On-site; USD 35,000 - 48,000; Full time

Job summary

Touchette Regional Hospital in East St. Louis, IL is seeking a patient registration specialist to handle admissions, emergency and outpatient registrations.

The role includes order entry, verifying insurance eligibility, checking Medical Necessity, and collecting co-pays and deductibles with accuracy and sensitivity. Responsibilities involve coordinating with physicians, departments, and patients, ensuring privacy, and acting as a financial advocate for self-pay patients while maintaining high

Qualifications

• Excellent customer service skills
• Strong attention to detail and data accuracy
• Ability to protect patient privacy and confidentiality

Responsibilities

• Explain Medicare responsibilities to patients and assist with interpreter needs
• Coordinate data flow between physicians, office staff, nursing floors, and departments while maintaining patient confidentiality
• Assist in verification and pre-certification of insurances and act as a financial advocate for self-pay patients
• Greet and direct patients, visitors, and sales staff with courtesy
• Register patients by verifying records and updating computer systems
• Enter confidential health and financial information into the system with high accuracy
• Process payments, apply payments and adjustments, and reconcile daily cash reports
• Verify Medicare Medical Necessity and prepare ABN when needed with information sheets
• Complete the Medicare Secondary Payer Questionnaire accurately and adjust payment sequences as necessary
• Verify insurance eligibility for each patient and update records accordingly
• Document discrepancies in patient records that affect insurance
• Confirm charity eligibility for self-pay patients per hospital criteria and communicate outcomes
• Perform other duties as assigned

Job description

Touchette Regional Hospital in East St. Louis, IL is seeking a patient registration specialist to handle admissions, emergency and outpatient registrations.

The role includes order entry, verifying insurance eligibility, checking Medical Necessity, and collecting co-pays and deductibles with accuracy and sensitivity. Responsibilities involve coordinating with physicians, departments, and patients, ensuring privacy, and acting as a financial advocate for self-pay patients while maintaining high