Patient Access Financial Counselor

Trinity Health; Des Moines (IA); On-site; USD 32,000 - 52,000; Full time

Job summary

Trinity Health seeks a dedicated professional for patient access and billing support in the Des Moines area. The role emphasizes research, data analysis, and reporting to enhance patient experience and program efficiency within a hospital setting.

Candidates should have 2–3 years of hospital patient access or patient accounting experience, high school diploma, and pursue HFMA CRCR or NAHAM CHAA within a year. Epic experience is a plus and compliance with billing basics is required.

Qualifications

• High school diploma or GED.
• Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital
• Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire.
• Understanding of basic billing and coding.
• Epic experience preferred.

Responsibilities

• Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Responsible for distribution of analytical reports.
• Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
• Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Skills

Data analysis

Education

High school diploma or GED

HFMA CRCR

NAHAM CHAA

Tools

Epic experience

Job description

• Aligning to the Trinity Health Mission, Vision, and Core Values

ESSENTIAL FUNCTIONS

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus: Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports.

Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of TH policies, practices & processes to ensure quality, confidentiality, & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.

Data Management & Analysis: Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.

Maintains a working knowledge of applicable Federal, state & local laws/regulations, Trinity Health Integrity &

Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure

adherence in a manner that reflects safe, honest, ethical & professional behavior & safe work practices.

MINIMUM QUALIFICATIONS

• High school diploma or GED.
• Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital
• Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire.
• Understanding of basic billing and coding.

Additional Qualifications (nice to have)

• Epic experience preferred.
• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity
• Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle.
• Registration and / or hospital reimbursement services