Patient Access & Financial Concierge

Highmark Health; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Allegheny Health Network is seeking a Patient Access representative to handle scheduling, preregistration, and financial clearance for patients. The role includes validating demographics, determining insurance coverage, and communicating financial responsibilities to patients and families.

The incumbent will identify authorization requirements and coordinate with physicians, payors, and case management, ensuring accurate data submission and positive patient interactions.

Qualifications

• Minimum High school diploma or GED; or one - three months related experience and/or training; or equivalent combination of education and experience.
• One previous year of related experience, preferably within a medical setting, financial services setting, and/or a demanding customer service environment.
• Experience operating a PC and using software applications.
• Preferred Medical terminology and obtaining insurance verifications.
• Call/Service Center experience.

Responsibilities

• Completes scheduling or preregistration and verifies patient demographics and insurance information.
• Identifies payor authorization/referral requirements and communicates deficiencies to physicians and payors.
• Calculates patient financial responsibilities and conducts post-payment transactions in the system.
• Delivers positive patient experience and supports productive relationships with patients and AHN staff.
• Adheres to organizational policies and completes required trainings.

Skills

Customer service

Computer literacy

Medical terminology

Education

High school diploma or GED

Tools

PC software

Job description

Allegheny Health Network is seeking a Patient Access representative to handle scheduling, preregistration, and financial clearance for patients. The role includes validating demographics, determining insurance coverage, and communicating financial responsibilities to patients and families.

The incumbent will identify authorization requirements and coordinate with physicians, payors, and case management, ensuring accurate data submission and positive patient interactions.