Patient Access & Financial Clearance Specialist

Heartsouthpc; Alabaster (AL); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403(b) Retirement Savings Plan

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off

Life Insurance

Extended Leave Plan (ELP)

Family Care (childcare, elder care,  宠

Paid Parental Leave

Pet Insurance

Car Insurance

Educational Benefits including tuition

Job summary

Heart South is seeking a Patient Access Specialist to support patients through registration, authorization, financial clearance, and scheduling for complex and high-dollar specialty services. This role ensures a smooth patient experience while minimizing barriers to care.

The ideal candidate thrives in a fast-paced healthcare environment, with strong customer service skills and experience in insurance verification and patient financial conversations. ALL BENEFITS START DAY ONE.

Qualifications

• Associate’s degree preferred.
• Minimum of 3 years experience in customer service, financial services, business, or healthcare.
• Strong attention to detail and ability to manage sensitive patient information.
• Excellent communication and customer service skills.
• Ability to multitask and work effectively in a high-volume environment.

Responsibilities

• Perform patient registration, authorization, and financial clearance for complex and specialty services.
• Verify insurance benefits and obtain required authorizations from payers.
• Collect co-pays, deductibles, coinsurance, and outstanding balances in accordance with department guidelines.
• Explain insurance benefits, financial responsibility, and required documentation to patients and guarantors.
• Accurately gather and enter patient demographic and financial information.
• Build strong working relationships with physicians, clinical teams, and payers to prevent denials and delays.
• Identify and resolve customer service issues while supporting service recovery efforts.
• Monitor, document, and report issues and trends impacting patient access or financial outcomes.
• Screen patients for federal, state, or local assistance programs and complete required applications.
• Schedule, reschedule, and coordinate tests and procedures while maintaining communication with all stakeholders.
• Maintain compliance with federal, state, hospital, and Baptist Health policies and procedures.

Skills

Customer service

Insurance verification

Authorization

Registration

Scheduling

Education

Associate’s degree preferred

Job description

Heart South is seeking a Patient Access Specialist to support patients through registration, authorization, financial clearance, and scheduling for complex and high-dollar specialty services. This role ensures a smooth patient experience while minimizing barriers to care.

The ideal candidate thrives in a fast-paced healthcare environment, with strong customer service skills and experience in insurance verification and patient financial conversations. ALL BENEFITS START DAY ONE.