Patient Access & Experience Transformation Consultant

Accenture PLC; Chicago (IL); On-site; USD 59,000 - 178,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Life insurance

Long-term disability

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a Patient Access & Experience Consultant in our Health Provider practice to understand end-to-end patient access journeys and improve scheduling, registration, referrals, access center operations, and digital engagement. You will lead projects, collaborate with internal and client teams, and help streamline operations to enhance patient experience and provider capacity.

This role includes opportunities to apply AI-enabled automation and drive strategic improvements across

Qualifications

• Bachelor's degree in healthcare administration, business, or related field.
• Minimum of 3 years of experience leading or supporting patient access and experience transformation initiatives.
• Minimum 3 years experience in healthcare provider operations and customer experience capabilities – including patient access, contact center, digital engagement, and/or CRM.

Responsibilities

• Assess and implement patient access and experience solutions across large healthcare providers, addressing end-to-end access journey and patient satisfaction.
• Provide functional expertise to design or optimize technical solutions (EHR, patient engagement platforms) and support scheduling, registration, and digital front door capabilities.
• Lead project workstreams and interact with clients daily to foster engagement success.
• Manage key client stakeholder relationships and communications at all stages of the project; facilitate meetings and workshops to build commitment.
• Contribute to practice-building activities and mentor team members.

Skills

Patient access

Healthcare operations

Project management

Communication & presentation

Education

Bachelor's degree in healthcare administration, business, or a related field

Job description

Accenture is seeking a Patient Access & Experience Consultant in our Health Provider practice to understand end-to-end patient access journeys and improve scheduling, registration, referrals, access center operations, and digital engagement. You will lead projects, collaborate with internal and client teams, and help streamline operations to enhance patient experience and provider capacity.

This role includes opportunities to apply AI-enabled automation and drive strategic improvements across