Patient Access & Experience Coordinator

PT Solutions Physical Therapy; Grovetown (GA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay with incentives

Professional development

Career advancement

PTO & leave

Race entry reimbursement

Job summary

PT Solutions Physical Therapy in Grovetown, GA is seeking a Patient Access Coordinator to be the first point of contact for patients, handling check-in/check-out, payments, and EMR documentation while delivering a positive clinic experience.

You will support clinic operations, coordinate referrals, manage phones and schedules, and ensure HIPAA compliance as part of a nationwide physical therapy practice with strong development opportunities.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and prioritize effectively in a busy clinic environment.
• High level of accuracy and attention to detail.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Communication

Customer service

Multitasking

Attention to detail

Payments

EMR systems

Teamwork

Education

High School Diploma

GED

Tools

Microsoft Office

Job description

PT Solutions Physical Therapy in Grovetown, GA is seeking a Patient Access Coordinator to be the first point of contact for patients, handling check-in/check-out, payments, and EMR documentation while delivering a positive clinic experience.

You will support clinic operations, coordinate referrals, manage phones and schedules, and ensure HIPAA compliance as part of a nationwide physical therapy practice with strong development opportunities.