Patient Access Coordinator

PT Solutions Physical Therapy; Marietta (GA); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Competitive compensation

Professional development opportunities

Paid Time Off (PTO)

Reimbursement for endurance race entry fees

Job summary

PT Solutions Physical Therapy in Marietta is seeking a Patient Access Coordinator to be the first point of contact for patients. In this role, you'll manage check-in/check-out processes, handle payments, and ensure positive clinic experiences.

You will support operations by managing schedules and providing patient assistance. A high school diploma and customer service experience are required, along with proficiency in EMR systems. Competitive compensation and opportunities for career advancement are offered.

Qualifications

• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.
• Must meet all compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients and manage check-in/check-out processes.
• Handle payments and maintain accurate financial records.
• Support operations by managing phones and schedules.
• Ensure compliance with HIPAA and documentation standards.
• Collaborate with therapists to coordinate care.

Skills

Strong communication and customer service skills

Ability to multitask and prioritize

Attention to detail

Confidence in discussing financial responsibilities

Proficiency in Microsoft Office

Patient-centered approach

Problem-solving skills

Education

High School diploma or GED

Tools

EMR systems

Scheduling platforms

Job description

Why Join PT Solutions?

At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care.

In this role, you’ll serve as the first point of contact for patients, managing check-in/check-out, payments, and documentation while ensuring a positive and efficient clinic experience. You’ll play a key role in maintaining accurate information, supporting clinic operations, and facilitating communication between patients and care teams.

At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace four years in a row, including 2025!

Clinic Address: Lower Roswell 4880 Lower Roswell Rd Suite 625 Marietta, Georgia 30068

What You Will Get

In addition to the standard benefit offering, you can expect to receive:

• Competitive compensation with ability to earn performance-based incentives
• Professional development through strategic internal platforms
• Opportunity for career progression with a nationwide physical therapy practice
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
• Reimbursement for endurance race entry fees

Your Responsibilities as a Patient Access Coordinator

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Required Skills & Abilities

• Strong communication and customer service skills.
• Ability to multitask and prioritize effectively in a busy clinic environment.
• High level of accuracy and attention to detail.
• Ability to collect payments and discuss financial responsibility confidently.
• Proficiency in Microsoft Office and comfort using multiple software systems.
• Professional, empathetic, and patient-centered approach.
• Ability to follow workflows, protocols, and compliance requirements.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.

Qualifications

• At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).
• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.
• Must meet all compliance, background check, and onboarding requirements.

Schedule

• Full Time: Mon-Fri (schedule varies)

Compensation

• Pay Range: $16-$18/hr
• Any posted pay range considers multiple compensation factors including background, experience, and work location while also allowing for salary growth within the position