Patient Services & Scheduling Assistant

UK HealthCare; Frankfort (KY); On-site; USD 22,000 - 34,000; Full time

Job summary

UK HealthCare seeks a Patient Relations Assistant for the Frankfort Primary Care Clinic. The role handles front-desk activities, patient registration, insurance verification, and scheduling in a fast-paced clinical setting.

Responsibilities include cash handling, medical record prep, and communicating with patients by phone and in person to ensure a smooth visit. Strong customer service and confidentiality are essential.

Qualifications

• Customer service experience required.
• Ability to communicate calmly in stressful situations.
• Attention to detail and ability to manage multiple tasks.

Responsibilities

• Greet patients and register them for visits.
• Verify insurance information and process payments as needed.
• Prepare and organize medical records and scheduling documents.
• Schedule appointments and obtain new patient records when needed.
• Communicate information with patients by phone and in person.
• Answer incoming calls and support clinic operations to improve attendance.

Skills

Customer service

Communication

Data entry

Confidentiality

Education

High School Diploma

Job description

UK HealthCare seeks a Patient Relations Assistant for the Frankfort Primary Care Clinic. The role handles front-desk activities, patient registration, insurance verification, and scheduling in a fast-paced clinical setting.

Responsibilities include cash handling, medical record prep, and communicating with patients by phone and in person to ensure a smooth visit. Strong customer service and confidentiality are essential.