Patient Access & Experience Concierge

McLeod Health; Myrtle Beach (SC); On-site; USD 35,000 - 52,000; Full time

Job summary

McLeod Health in Myrtle Beach seeks a Patient Access Representative to collect and verify patient information, coordinate scheduling, and verify insurance coverage to support accurate registration and billing.

This role emphasizes a positive patient experience through financial counseling, patient engagement, appointment management, and navigation assistance while ensuring HIPAA compliance and alignment with organizational standards.

Qualifications

• High School Diploma or GED required; related experience may be considered.
• Healthcare, medical office, or insurance experience preferred.
• Proficient with data entry and basic computer skills.

Responsibilities

• Obtains required information for hospital and physician records, governmental requirements, billing and third-party payer needs; enters accurate patient information into the electronic health record.
• Maintains confidentiality of patient information and complies with HIPAA regulations.
• Correctly transcribes and validates patient orders.
• Schedules, re-schedules, and cancel appointments in the electronic health record at the request of the patient, receiving department or ordering provider.
• Verifies and correctly assigns insurance coverages based on eligibility responses.
• Creates a transparent financial experience including generation of estimate, explains patient liability, and collects prepayments and/or outstanding balances.
• Monitors and resolves errors in assigned workqueues.
• Advocates for patient engagement, including activation of MyChart.
• Assists with wayfinding and connecting patient to care.
• Performs additional duties as assigned to support departmental and organizational goals.

Skills

Data entry

Customer service

HIPAA compliance

Communication

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

McLeod Health in Myrtle Beach seeks a Patient Access Representative to collect and verify patient information, coordinate scheduling, and verify insurance coverage to support accurate registration and billing.

This role emphasizes a positive patient experience through financial counseling, patient engagement, appointment management, and navigation assistance while ensuring HIPAA compliance and alignment with organizational standards.