Patient Access & Education Manager

Horizon Pharmaceutical; San Diego (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Horizon Pharmaceutical seeks a Patient Access Manager to join a high-visibility, collaborative team. You will listen to patients, answer logistical questions, educate on steps to access therapy, and maintain relationships with patients and cross-functional partners.

The role requires a Bachelor’s degree and at least five years in pharma or account management, with strong communication and Microsoft Office skills.

Qualifications

• Bachelor’s degree required.
• Minimum 5 years pharma/account management experience.
• Patient interaction and support experience preferred.
• Biologic/biotech buy and bill experience in a reimbursement role preferred.
• Experience working with institutions and integrated delivery networks preferred.
• Experience working in a team environment which successfully partners with all Commercial Operations functions.
• Proficient in Microsoft Office.
• Professional, proactive demeanor.
• Strong interpersonal skills.
• Requires approximately 50% travel, including some overnight and weekend commitments.

Responsibilities

• Assess individual needs of the patient and develops an education plan of action.
• Works closely with Horizon’s Patient Services team including Case Managers and external vendors.
• Assist patients to secure records needed prior to treatment.
• Resolve issues when pre-authorization is not obtained to ensure smooth medication access.
• Guide the patient through the appeals process and coordinate documentation for appeals to maintain coverage.
• Provide accessible co-pay assistance programs and information about foundations and free drug programs.
• Develop a cohesive relationship with patients and their families as they navigate the healthcare system.
• Empower the patient to become their own advocate.

Skills

Customer service

Interpersonal skills

Communication skills

Microsoft Office

Team collaboration

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Horizon Pharmaceutical seeks a Patient Access Manager to join a high-visibility, collaborative team. You will listen to patients, answer logistical questions, educate on steps to access therapy, and maintain relationships with patients and cross-functional partners.

The role requires a Bachelor’s degree and at least five years in pharma or account management, with strong communication and Microsoft Office skills.