Patient Access Manager

HCA Healthcare; Virginia (MN); On-site; USD 49,129 - 73,715; Full time

Benefits offered by this job

Comprehensive medical benefits

401(k) Plan with 100% match

Tuition assistance

Job summary

HCA Healthcare is seeking a Patient Access Manager in Virginia, Minnesota. This role involves assisting in the daily operations of Patient Access functions and serving as a liaison with the Shared Service Center. Key responsibilities include overseeing patient registration, ensuring quality assurance, and managing patient access staff.

The ideal candidate must possess a Bachelor's degree in Business or a related field, with three years of relevant experience, including healthcare management. A comprehensive benefits package is offered, including medical, dental, and retirement options.

Qualifications

• Minimum three years’ experience in a related area with two years of healthcare management experience.
• Ability to perform patient registration functions effectively.

Responsibilities

• Assist the Director in daily operations of Patient Access functions.
• Ensure quality assurance on registrations for all areas of Registration.
• Implement and promote excellent customer service.
• Interview, hire, evaluate, and counsel Patient Access staff members.

Skills

Leadership

Customer service

Healthcare management

Education

Bachelor’s Degree in Business or related field

Job description

The Patient Access Manager position is incentive eligible. Salary estimate: $49,129 - $73,715 per year.

As the Patient Access Manager, you will assist the Director in daily operations of all Patient Access functions and serve as liaison between the Shared Service Center (SSC) and the facility. You will integrate the department’s services with the hospital’s primary functions, develop and implement policies and procedures that guide and support service, assess and improve department performance, and ensure orientation and continuing education of departmental staff. As a facility-based leader, you may recommend resources/space needed by the department and may participate in the selection of outside services. You serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers.

Responsibilities

• Perform patient registration function when needed to ensure wait times are kept to a minimum
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations
• Ensure QA on registrations for all areas of Registration
• Provide continuous training for and communicates changes to existing employees
• Prepare payroll and complete monthly work schedules as needed to ensure adequate staffing levels
• Follow‑up on patient complaints promptly
• Implement and promote excellent customer service
• Work closely and professionally with outside agencies on special projects developed by the corporate office
• Interview, hire, evaluate, and counsel Patient Access staff members

Qualifications

• Bachelor’s Degree in Business or related field required. Equivalent work experience may substitute education requirements
• Minimum three years’ experience in a related area with two of these years being healthcare management experience

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Benefits may vary by location.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.