Patient Access Director

HCA Healthcare; Ocala (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) match

Tuition assistance

Life insurance and related benefits

Job summary

HCA Florida Ocala Hospital is seeking a Patient Access Director to lead daily operations of all patient access functions and to serve as the liaison between the SSC and the facility.

You will develop and implement policies, monitor performance against service level agreements, mentor staff, and participate in resource planning and outside services selection to ensure timely, accurate patient access and an excellent patient experience.

Qualifications

• Bachelor's degree in Business or related field required; substitution may be allowed with enrollment or equivalent work experience with CEO approval.
• Minimum 5 years of healthcare management experience with at least 3 years in the related area; SSC Executive approval may substitute experience.

Responsibilities

• Oversee facility operations of Patient Access functions (pre-registration, benefit verification, pre-authorization, admission/registration, service pre-payment).
• Model AIDET guidelines in all patient interactions and ensure staff adhere to patient experience standards.
• Serve as the primary liaison between the SSC and the Facility.
• Review Patient Access performance to ensure timeliness, accuracy, compliance and SLA adherence.
• Inform Regional Patient Access Director of significant issues in Patient Access area.
• Oversee management of Patient Access personnel, including hiring, promotion, salary adjustment and personnel actions.

Skills

Healthcare management

Leadership

Education

Bachelor's degree in Business or related field

Job description

This position is incentive eligible.

Do you have the career opportunities as a Patient Access Director you want with your current employer? We have an exciting opportunity for you to join HCA Florida Ocala Hospital, which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary And Qualifications

As the Patient Access Director (Hospital Based), you are responsible for the daily operations of all functions and serve as the liaison between the Shared Services Center (SSC) and the facility. You will integrate the department’s services with the hospital’s primary functions, develop/implement policies and procedures that guide or support service, assess and improve department performance, and ensure orientation and continuing education of departmental staff. As the facility-based leader, you may recommend resources/space needed by the department and may participate in the selection of outside services. You interpret policies and procedures, recommend changes as appropriate, and provide relevant feedback to SSC leadership. You serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers.

In this role, you will:

• Oversee facility operations of Patient Access functions (e.g. pre-registration, benefit verification, pre-authorization, admission/registration, service pre-payment, etc.) to ensure daily operations are maintained according to standard
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
• Serve as the primary liaison between the SSC and the Facility
• Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in SSC Service Level Agreements
• Inform Regional Patient Access Director of any significant issues in the Patient Access area (e.g., Pre-registration delays, pre-authorization backlogs, etc.)
• Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate

What qualifications you will need:

• Bachelor's degree in Business or related field required. Degree requirement may be substituted by current enrollment in a Bachelor's degree program or equivalent work experience with CEO approval.
• Minimum 5 years of healthcare management experience with three of these years in the related area for the position. Relevant education may substitute experience requirement with SSC Executive approval.

Benefits

HCA Florida Ocala Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Access Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.