Patient Access Director

University Health; San Antonio (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

University Health in San Antonio, TX seeks a Director of Admissions and Patient Access to lead admissions and patient registration operations across University Hospital and offsite locations.

This role requires a strong background in health care administration, supervisory experience, and expertise in payer concepts and ADT systems to support service excellence and organizational strategy.

Qualifications

• Bachelor's degree in Business or Health Care/Hospital Management or equivalent experience required.
• Working knowledge of insurance and third party payer options and benefits preferred.
• Four years supervisory experience in health care/hospital setting preferred.
• Experience in a Health System's ADT is preferred.
• Knowledge of personnel, administrative and financial procedures and practices required.
• Experience with computer business applications essential.

Responsibilities

• Oversee admissions and patient registration locations at University Hospital and offsite Health locations.
• Ensure patient access processes are efficient, patient-centered, and aligned with service standards.
• Support strategic vision and customer service excellence in daily operations.

Skills

Supervisory experience

Health care operations

ADT knowledge

Insurance/third-party payer knowledge

Computer skills

Education

Bachelor's degree in Business or Health Care/Hospital Management

Tools

ADT systems

Computer applications

Job description

POSITION SUMMARY/RESPONSIBILITIES

Under the direction of the Executive Director, Patient Access, the Director is responsible for the process and day-to-day management of admissions and patient registration locations at University Hospital and/or, offsite Healthlocations. Comprehensive knowledge in Patient Access functions with a results both oriented and patient-centered focus. Supports the strategic vision of the organization. A personal commitment to treat all Health System customers with courtesy, dignity, respect and professionalism and adherence to the University Health Commitment to Service Excellence behaviors and standards. Promotes the University Health System Customer Relation's policy.

EDUCATION/EXPERIENCE

Bachelor's degree in Business or Health Care/Hospital Management or equivalent experience is required. Working knowledge of insurance and third party payer options and benefits is preferred. Four years supervisory experience in health care/hospital setting is preferred. Experience in a Health System's ADT is preferred. Knowledge of personnel, administrative and financial procedures and practices, as well as principles, techniques, terminology and procedures of sound management is required. Experience with computer business applications is essential.