Patient Access Coordinator (LPN) - Front Desk & Referrals

Four Rivers Community Health Center; Rolla (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Four Rivers Community Health Center is seeking an LPN/Medical Assistant to provide indirect patient care in the clinic, serving as the first voice patients encounter. The role requires handling inbound clinical calls, assisting with referrals and prescriptions, and documenting encounters in real time.

The position emphasizes accuracy, confidentiality, and professionalism, with a $5,000 sign-on bonus for qualified applicants.

Qualifications

• High school diploma or equivalent required.
• Basic keyboard skills and computer knowledge required.
• Bilingual abilities encouraged.
• Must demonstrate accuracy, proficiency, and efficiency from an approved training program.

Responsibilities

• Work cooperatively with Director of Medical Services and personnel to accomplish all goals and objectives of Four Rivers Community Health Center.
• Manage large amounts of inbound clinical calls in a timely manner.
• Identify patient needs, answer questions, and solve problems.
• Retrieve recorded messages and distribute to appropriated individuals; place telephone encounters and assign as appropriate.
• Document in real-time all patient phone encounters.
• Responsible for insuring patients receive their prescription refill requests within 48 hours or requesting.
• Responsible for assisting patients with referrals to specialists, laboratory testing, etc.
• Keep work area neat and organized for proper completion of work tasks.

Skills

Bilingual abilities encouraged

Accuracy and efficiency

Communication skills

Education

High school diploma or equivalent

Tools

Keyboard skills

Computer knowledge

Job description

Four Rivers Community Health Center is seeking an LPN/Medical Assistant to provide indirect patient care in the clinic, serving as the first voice patients encounter. The role requires handling inbound clinical calls, assisting with referrals and prescriptions, and documenting encounters in real time.

The position emphasizes accuracy, confidentiality, and professionalism, with a $5,000 sign-on bonus for qualified applicants.