Patient Access Representative

Memorial Physician Practices; McMinnville, Northern (OR, KY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

PTO and disability benefits

Tuition assistance

401(k) retirement plan with company...

Wellness programs

Job summary

Willamette Valley Medical Center, operated with Lifepoint Health, seeks a Patient Access Representative to collect demographics, verify benefits, obtain authorizations, and collect co-pays at point of service. You will create a positive first impression and ensure accurate data entry for admissions and outpatient services.

Responsibilities include explaining forms, determining payments, safeguarding patient privacy, and supporting department operations across shifts as needed.

Qualifications

• High School Diploma or equivalent required.
• Associate's degree preferred.

Responsibilities

• Collect patient demographic, insurance, and financial information for outpatient services and inpatient admissions.
• Verify benefits, obtain authorizations as needed, and collect co-pays/deductibles at the point of service.
• Provide a positive first impression and professional customer service.
• Enter data accurately into the registration system in a timely manner.
• Distribute forms and explain documents to patients and families.
• Verify insurance benefits and obtain precertification/authorization as necessary.
• Determine and collect required payments or refer to financial counseling as appropriate.
• Protect patient privacy and participate in required education and performance-improvement activities.
• Work alternate shifts/areas as needed to support department operations.

Education

High School Diploma or equivalent

Job description

Job: Patient Access Rep

Job Schedule: Full-time (FTE 0.9) 12/hour shifts (DAY SHIFT)

Your experience matters

Willamette Valley Medical Center is operated jointly with Lifepoint Health. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representative joining our team, you're embracing our promise to provide superior patient care that exceeds industry standards as well as patient expectations. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Job Summary:

The Patient Access Representative collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. Provides a positive first impression of the facility. Reports to the Director or Manager of Department.

How you'll contribute:

A Patient Access Representative who excels at this role:

• Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
• Distributes and explains forms, documents, and educational handouts to patients and families.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Works alternate shifts/areas as needed to support department operations.
• Performs other duties as assigned.

What we are looking for:

• High School Diploma or equivalent required, associate's degree preferred.

Why join us:

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

EEOC Statement:

Willamette Valley Medical Center is an Equal Opportunity Employer. Willamette Valley Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.