Patient Access Coordinator II

Boone County Development Agency; Nebraska; On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Friendly work environment

Career development opportunities

Job summary

Boone County Development Agency is seeking a Patient Access Coordinator to serve as the first contact for patients, helping schedule appointments, verify insurance, and manage registration. You will help create a positive patient experience from initial contact.

The role requires strong communication and organizational skills, the ability to work with EHR systems, and a collaborative approach to support providers and staff while ensuring HIPAA compliance.

Qualifications

• High school diploma or equivalent required.
• Healthcare or patient coordination experience is a plus.
• Strong communication and interpersonal skills are essential.
• Excellent organization and time management abilities.
• Ability to work independently and as part of a team.
• Maintain strict confidentiality in handling patient data.
• Experience with EHR systems is advantageous.

Responsibilities

• Greet patients and families with excellent service and address inquiries.
• Schedule and confirm appointments, consultations, and follow-ups.
• Verify insurance coverage and assist with registration and billing inquiries.
• Maintain accurate, confidential patient records in the EHR.
• Collaborate with providers and staff to ensure smooth patient access.
• Ensure compliance with HIPAA and regulatory requirements.
• Resolve patient issues promptly and professionally.

Skills

Strong communication skills

Interpersonal skills

Team collaboration

Attention to detail

Independent work ability

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Job Summary

The Patient Access Coordinator will serve as the first point of contact for patients, assisting them with scheduling appointments, managing insurance information, and ensuring a smooth registration process. This role is essential in creating a positive patient experience from the moment they reach out to us.

Key Responsibilities

• Greet patients and families, providing excellent customer service and addressing inquiries.
• Schedule and confirm patient appointments, consultations, and follow-ups efficiently.
• Verify insurance coverage and assist patients with registration and billing inquiries.
• Maintain accurate and confidential patient records using the electronic health record (EHR) system.
• Collaborate with healthcare providers and staff to facilitate seamless patient access to services.
• Ensure compliance with HIPAA and other regulatory requirements.
• Assist in resolving patient issues or concerns promptly and professionally.

Qualifications

• High school diploma or equivalent.
• Previous experience in healthcare or patient coordination is a plus.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to work independently and as part of a team.
• Ability to maintain strict confidentiality.
• Proficiency in electronic health records (EHR) systems is advantageous.

What We Offer

• Competitive salary and benefits package.
• A supportive and friendly work environment.
• Opportunities for professional development.