Patient Access Coordinator Nights

Procare EL PASO EMERGENCY ROOM EAST; El Paso (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Procare EL PASO EMERGENCY ROOM EAST is seeking a Patient Access Coordinator (Front Office Staff) to serve as the first point of contact for patients, ensuring a high level of customer service. You will greet patients, gather accurate data for registration, and collaborate with clinical staff.

Qualified candidates should have a high school diploma, at least two years of customer service experience, and a current BLS certification. Experience in an Emergency Department is preferable. Join our team to help deliver exceptional care and support!

Qualifications

• Minimum of two years of face-to-face customer service experience required.
• Current BLS for Healthcare Provider certificate is necessary.
• Experience in Emergency Department or with patient records preferred.

Responsibilities

• Greet patients and obtain accurate demographic and insurance information.
• Update and maintain patient database according to established procedures.
• Complete and balance all daily transaction paperwork.

Skills

Customer service skills

Ability to work in teams

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Some college

Job description

The Patient Access Coordinator (Front Office Staff) is the first point of contact with patients and serves one of the most important functions in our facilities. The Patient Access Coordinator will courteously and professionally greet patients and obtain accurate demographic and insurance information for registration. This position will work in harmony with clinical staff to ensure each patient is given the highest level of customer service and every staff member is treated with the utmost respect. The will carry-out his/her duties by adhering to the highest standard of ethical and moral conduct and fully support the mission, vision, and values of the Company.

RESPONSIBILITIES:

• Demonstrates ability to effectively communicate (written & oral) with individuals and groups of various backgrounds and educational levels in high stress situations.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner, under stressful demands while maintaining exceptional customer service.
• Obtains complete and accurate demographic, insurance and financial data to complete registration.
• Updates and maintains patient database according to established procedures.
• Completes and balances all daily transaction paperwork.
• Maintains an open line of communication with all team members.
• Maintains consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.

QUALIFICATIONS

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent is required; some college is preferred.
• Minimum of two years of face to face customer service experience is required.
• Current BLS for the Healthcare Provider. Must have a current card from an American Heart Association (AHA) recognized course.
• Experience providing customer service to patients and their families is preferred.
• Experience working in an Emergency Department is preferred.
• Experience working with patient records and charts and an understanding of insurance plans is preferred.

SKILLS AND ATTRIBUTES:

• Ability to incorporate excellent customer service skills in dealing with patients, personnel, physicians, and peers.
• Must be self-driven and possess the ability to work in teams with minimal daily supervision.
• Ability to work in a fast-paced, professional environment.
• Ability to communicate in a clear, concise, and organized manner and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficiency in Microsoft Office is required.