Patient Access Coordinator

Prosser Memorial Health; Prosser (WA); On-site; USD 45,722 - 68,136; Full time

Benefits offered by this job

Excellent health, dental, and vision benefits

Retirement plan with employer contributions

Generous paid time off

Job summary

A healthcare organization in Prosser, WA, is seeking a full-time Patient Access Coordinator. This role involves leading the patient access team in handling scheduling, registration, and referrals while ensuring top-tier customer service throughout the patient care experience. Ideal candidates will have a Bachelor's degree in healthcare administration and at least three years of related experience, including supervisory skills. Competitive salary and benefits, including health insurance and retirement plans, are offered.

Qualifications

• Minimum of 3 years of experience in healthcare administration focused on patient access.
• Two years of lead or supervisory experience required.

Responsibilities

• Lead the patient access team and oversee scheduling, registration, and referrals.
• Collaborate with leadership to optimize patient access workflows.
• Monitor key performance indicators and conduct audits to enhance department functions.

Skills

Patient access workflows

Customer service

Healthcare administration

Performance monitoring

Education

Bachelor’s degree in healthcare administration or equivalent

Job description

FT, 80 hrs/pp, 1.0 FTE; varies as scheduled.

Job Summary

Under the direct supervision of the Patient Access Director, the Patient Access Coordinator will lead the patient access team and underlying functions, including scheduling, registration, referrals, authorization and call center. This role is responsible for overseeing the flow of patients through the hospital and clinics. The coordinator collaborates with the Director, coordinators and staff to support needs and ensure proper support and customer service as well as providing expertise on patient access workflows. The coordinator works with the Patient Access Trainers, Clinic PSR leads and Clinic Directors to ensure that the team members receive patient access specific training and updates when changes to standards occur. The coordinator develops and maintains workflows to ensure all patient demographic and insurance information is correctly entered in the HER, scheduling is completed accurately, referrals are processed timely and routed appropriately and communication between the patient access team members and clinical departments is successful and efficient. The coordinator conducts audits, review key performance indicators, monitors dashboards and reports, and acts on the information to optimize department functions and resolve problems. The coordinator oversees the work queues of the Patient Access team in partnership with the Patient Access Trainers to ensure work is completed in a timely manner. The coordinator works with the Patient Access director, Revenue Cycle Director and Clinic Directors to resolve claims issues and implement process improvements. Ensure patients are supported through the entire patient care experience by providing excellent quality and compassionate customer service.

Education and/or Experience Requirements

• Minimum of 3 years of experience in healthcare administration with a focus on patient access or registration.
• Two years lead or supervisory experience required.
• Bachelor’s degree in healthcare administration, business administration, related field or equivalent combination of education and experience required.

Compensation and Benefits

• Pay Range: $33.19-$49.46
• Excellent health, dental, and vision benefits
• Retirement plan with employer contributions
• Generous paid time off