Oncology Financial Coordinator

Catholic Health; West Islip (NY); On-site; USD 70,000 - 85,000; Full time

Job summary

A leading healthcare provider in New York is seeking an Oncology Financial Coordinator to assist patients with their financial inquiries regarding oncology treatment. The Coordinator will be a key point of contact for financial responsibilities and assist patients in securing financial assistance. Preferred qualifications include a degree in Health Care or 5+ years of relevant experience, coupled with strong communication skills. This role also involves collaborating with pharmacies and various organizations to facilitate patient access to medications.

Qualifications

• Strong communication skills for engaging patients.
• Understanding of Medicare Parts A, B, C, D guidelines.
• 3-5 years experience in a healthcare organization.

Responsibilities

• Inform patients of their financial responsibilities.
• Screen patients for financial assistance opportunities.
• Educate patients on insurance coverage options.
• Coordinate with pharmacies for medication access.
• Submit and track claims to assistance programs.

Skills

Communication with patients

Knowledge of billing procedures

Insurance processing

Financial assistance programs

Liaison skills

Education

Bachelor’s degree in Health Care or related field

Tools

Epic

Job description

Overview

The Oncology Financial Coordinator supports patients within an Article 28 Infusion Unit by serving as the primary point of contact for patient-centered financial questions and concerns. This role requires comprehensive knowledge of billing procedures, insurance processes, and financial assistance programs. The Coordinator proactively communicates with patients—both in person and by phone—to explain CHS billing practices, payment requirements, and insurance processing.

This position plays a critical role in identifying financial barriers to care and collaborating with Finance, pharmacies, drug manufacturers, and nonprofit organizations to secure financial assistance, grants, and other funding resources, ensuring patients receive timely and high-quality oncology treatment.

Job Details

Essential Duties And Responsibilities

• Inform patients of financial responsibilities, coverage options, and required actions
• Screen patients for current or future financial assistance opportunities
• Establish and maintain trusting relationships with patients and families
• Educate patients on insurance coverage and financial assistance programs
• Provide information regarding hospital billing and administrative procedures
• Respond to patient inquiries and conduct thorough account analyses
• Assist patients in understanding financial implications of recommended exams and treatments
• Partner with pharmaceutical companies and nonprofit organizations to secure grants and charity funding for high-cost oncology medications
• Serve as liaison between Financial Counseling and patients for in-person consultations regarding treatment costs and out-of-pocket expenses
• Coordinate with pharmacies to clarify prescriptions and ensure timely medication access
• Submit and track claims to assistance programs; post payments to patient accounts upon receipt
• Monitor foundation enrollments and manage re-enrollment as needed
• Track patient assistance activity for Cancer Committee reporting
• Assist Administrative Director and Practice Manager with Cancer Institute projects and strategic initiatives
• Attend staff meetings, trainings, and required organizational meetings
• Maintain knowledge of Medicare Parts A, B, C, and D guidelines and policies
• Adhere to all organizational policies and procedures

Education And Qualifications

• Bachelor’s degree in Health Care, Population Health, or related field preferred, or
• Minimum of 5 years of relevant experience in lieu of degree

Experience

• 3-5 years of experience in a healthcare or community-based organization preferred
• Experience with Epic, insurance processing, reporting, and medical coding required