Patient Access Coordinator: Front Desk & Registration Pro

AVALA; Covington (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

AVALA in Covington, LA is seeking a Patient Access Representative to obtain accurate patient demographics and insurance information during in-person or phone interviews, and to complete the registration process including signatures on Authorization for Treatment, ABN, and MSP questionnaire.

This role handles front desk registration, manages heavy phone volumes, verifies demographic and insurance data, explains required forms, collects balances at the time of service, and ensures CPSI

Qualifications

• Verifies patient demographic information and insurance details.
• Explains required forms to patients (Authorization for Treatment, ABN, MSP questionnaire).
• Manages pre-registration calls to verify information and MSP responses.

Responsibilities

• Register patients at front desk and handle high call volumes.
• Inform patients of balance due and collect payments.
• Ensure documentation (ABN, MSP, consent) is scanned into CPSI.
• Coordinate with nursing staff and chart preparation prior to procedures.

Skills

Phone etiquette

Data entry

CPSI knowledge

Patient demographics

Education

High School Diploma

Tools

CPSI

Job description

AVALA in Covington, LA is seeking a Patient Access Representative to obtain accurate patient demographics and insurance information during in-person or phone interviews, and to complete the registration process including signatures on Authorization for Treatment, ABN, and MSP questionnaire.

This role handles front desk registration, manages heavy phone volumes, verifies demographic and insurance data, explains required forms, collects balances at the time of service, and ensures CPSI