Scheduling Coordinator

South Shore Health; Norwell (MA); On-site; USD 46,000 - 66,000; Full time

Job summary

South Shore Health in Norwell, MA seeks a Scheduling Coordinator to support Central Wide Scheduling. You will handle calls, verify insurance, schedule appointments, and ensure accurate patient data across Meditech and related systems.

Responsibilities include pre-certifications, eligibility checks, and maintaining high quality customer service with professional communication. Work week includes daytime shifts with standard hospital operations.

Qualifications

• High school level education preferred.
• Customer service experience required; healthcare preferred.
• Ability to thrive in a fast-paced medical environment.
• Typing/data entry at 30 wpm; basic Windows/Microsoft Office.
• Knowledge of medical terminology preferred.

Responsibilities

• Book appointments for services at SSH by phone or fax.
• Schedule, reschedule, and cancel patients in the computer system.
• Verify insurance and obtain pre-authorizations as necessary.
• Enter insurance information into Meditech accurately.
• Verify patient identity using three sources of identification.
• Utilize department computer programs and reports.
• Provide training to team as needed.
• Maintain accurate messaging with caller details (name, number, DOB, PCP).
• Respond effectively to phone system and paging protocols.

Skills

Customer service

Healthcare experience

Data entry 30 wpm

Windows/Microsoft Office

Medical terminology

Education

High school diploma

Tools

Meditech

Amtelco

IntellaSource

Passport

Windows

Job description

Job Requirements

Minimum Education - Preferred

If you are an existing employee of South Shore Health then please apply through the internal career site.

Requisition Number

R-23353

Facility

LOC0027 - 141 Longwater Norwell141 Longwater Drive Norwell, MA 02061

Department Name

SSH Patient Access

Status

Full time

Budgeted Hours

40

Shift

Day (United States of America)

Scheduling Coordinator represent Central Wide Scheduling at South Shore Hospital by answering live telephone calls

professionally, accurately, and efficiently. CWS will provide callers with exceptional customer service and

demonstrate call control while maintaining a high level of professionalism with each interaction. CWS schedules,

takes and verifies insurance information and request pre authorizations as necessary

Compensation Pay Range

$22.20 - $31.75

Job Requirements

Minimum Education - Preferred

Equivalent to high school curriculum preferred

Minimum Work Experience

Customer service experience required. Healthcare experience preferred.

Required Additional Knowledge, And Abilities

Ability to thrive in a fast-paced medical environment.

Excellent spelling, communication and grammar skills.

Maintain the ability to multi task and toggle between multiple screens seamlessly.

Knowledge of typing/data entry (30 wpm), and working knowledge of Windows / Microsoft Office Suite.

Medical Terminology knowledge preferred.

Essential Functions

• 1 - Demonstrates knowledge of booking appointments for services at South Shore Hospital (SSH). Booking may be done with the patient, physician or physician staff and may be done by telephone or fax.
• a - Is proficient when scheduling, re-schedule/cancel patients in the computer.
• b - Will insure that caller has a clear understanding of test and any preps that are necessary.
• c - Is efficient verifying demographics and making necessary changes if needed.
• d - Utilize insurance software to verify insurance.
• e - Able to run and work off of applicable reports.
• f - Provide training as needed to assist the team.
• g - Establishes proper identity of Patient from caller by using 3 sources of identification
• 2 - Responsible for all pre-certification, eligibility and verification of benefits on all accounts.
• a - Utilize on line tool efficiently for the purpose of verifying insurance.
• b - Can effectively enter all insurance information into Meditech.
• Meditech.
• c - Retrieves authorizations as necessary
• 3 - Can locate and identify the correct Provider utilizing Meditech
• a - If Provider is not in the system. Scheduler will enter new Provider information into notes for the purpose of updating the Provider dictionary.
• b - Knows how to confirm the Provider is on Staff at South Shore Hospital
• 4 - Technology - Embraces technological solutions to work processes and practices.
• a - Demonstrate full knowledge of utilizing Department computer programs.
• b - Able to function and have a complete understanding of computer downtime process.
• c - Able to review and analyze Amtelco, Meditech, IntellaSource, and Passport programs.
• d - Manage own timecard responsibilities.
• e - Able to utilize the phone system, including VERA system.
• f - Ensures accurate messaging/paging information by confirming spelling of callers first/last name, phone number, DOB, and primary care physician.
• 5 - Safety Awareness - Fosters a Culture of Safety through personal ownership and commitment to a safe environment.
• a - Adheres to patient identification policies/procedures.
• b - Adheres to universal precautions and respiratory etiquette guidelines.
• c - Understands individual roles/responsibilities during hospital codes (e.g. Code Disaster, Code Red).
• d - Understands role in Department specific plan for emergency preparedness
• e - Knowledge of SNAP communication tool, ability to activate, track response and ability to educate end-users on use.
• f - Mastery of Red Alert activation/monitor alert response and update appropriate person as needed dependent upon code type.
• 6 - Customer Service
• a - Is competent with all aspects of Customer Service.
• b - Is able to help all internal and external patients utilizing the Customer Service skills learned in Training.
• c - Knows when to elevate a difficult situation to Management.
• d - Must demonstrate knowledge of Customer Service skills by passing training programs
• 7 - Actively participates in Information Center Continuing Education programs
• a - Attends monthly continuing education sessions
• b - Completes all associated measurement tools and learning exercises
• c - Completes all monthly emergency preprardenes education tasks
• d - Under the guidance of the manager and Customer service trainer participates in feedback programs to further develop customer service skills

ESSENTIAL FUNCTIONS (Cont.)

• 1 - Technology and Learning
• a - Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.
• b - Embraces technological advances that allow us to communicate information effectively and efficiently based on role.

Unit / Department Specific Job Functions

• 1 - Can schedule all Patients effectively and keeping within all Hospital standards
• 2 - Can effectively utilize the One Call system
• 3 - Can connect callers to appropriate calling destination efficiently
• 4 - Always works within the Team parameters by helping co workers when necessary

Physical Requirements

• Indicate the appropriate physical requirements of this job in the course of a shift.
• Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
• General Activity - Frequent Standing/Walking Required, No Driving
• Motion - No Motion requirements needed
• Motor Skills - Use of hands required, Use of feet required
• Weight/Force - No lifting required
• Monday through Friday 8:00-4:30

Responsibilities If Required

Education if Required: