Patient Access Coordinator

Hazelden Betty Ford Foundation; Oregon, Beaverton (IL, OR); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated Patient Access Coordinators to serve as the first point of contact for applicants. In this pivotal role, you'll utilize your customer service and sales skills to assess clinical fit for substance abuse services, ensuring a seamless experience for callers. With a focus on one-call resolution, you'll manage patient caseloads and collaborate with various roles to facilitate admissions. This position includes comprehensive training at one of our prestigious centers, followed by the opportunity for remote work based on performance. Join us in making a difference in the lives of those seeking help.

Qualifications

• Strong customer service and sales skills are essential.
• Ability to multi-task effectively in a fast-paced environment.

Responsibilities

• Conduct high-level assessments to determine clinical appropriateness.
• Resolve caller issues on the first call and schedule assessments.

Skills

Customer Service Skills

Sales Skills

Multi-tasking

Job description

Responsibilities

Patient Access Coordinators (PAC) are the gateway to care for our applicants, aiming for one-call resolution. PACs will answer calls live, conducting high-level assessments to determine clinical appropriateness for our facilities and verifying benefits. They will collaborate with various roles within the organization to resolve caller issues on the first call and to schedule clinical assessments when appropriate. Customer service and sales skills, along with the ability to multi-task, are essential.

1. Utilize customer service and sales skills to resolve caller needs.
2. Conduct screening to assess clinical fit for Hazelden Betty Ford substance abuse services.
3. Obtain financial and insurance information to determine eligibility for programs at HBFF locations.
4. Manage patient caseloads to ensure conversion to admission.
5. Ensure accurate documentation in patient records to facilitate registration in the EHR.

Training and Work Location

This position requires up to six weeks of on-site training at either The Betty Ford Center in Rancho Mirage, CA, or the Hazelden Betty Ford Foundation in Center City, MN. Training hours are Monday - Friday, 8 AM - 4:30 PM. Employees must demonstrate proficiency before transitioning to remote work, which depends on ongoing job performance, including attendance, punctuality, job metrics, and call monitoring.