Patient Access Coordinator

Jobtailor; New Albany (MS); On-site; USD 28,000 - 34,000; Full time

Job summary

Jobtailor is seeking a front desk receptionist in New Albany, MS to greet patients, verify demographics and insurance, collect payments, and coordinate follow-up prosthetic care plans. You will support patient experience initiatives and maintain accurate electronic health records daily.

The role requires excellent interpersonal and communication skills, basic typing ability, and familiarity with medical terminology and front office duties.

Qualifications

• High school diploma or equivalent required.
• <1 year of customer service/administrative experience preferred.
• Experience in a receptionist/front desk role or medical front office procedures preferred.
• Must have or be eligible to obtain a valid driver’s license.
• Strong interpersonal, oral and written communication skills.
• Ability to type ~30 wpm with accuracy.
• Ability to work with handicapped individuals.
• Understanding of medical reimbursement and terminology; front office duties preferred.
• Proficient with windows-based software and email.
• Familiarity with general office equipment (fax, copier, etc.).

Responsibilities

• Greet and assist patients upon arrival; provide wait times and answer inquiries at front desk.
• Verify and update patient demographics and insurance during check-in; handle walk-in registrations.
• Collect patient payments (deductibles, copays, co-insurance) at front desk.
• Coordinate follow-up appointments, including casts, measurements, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and patient experience programs.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Skills

Customer service

Interpersonal skills

Oral communication

Written communication

Data entry accuracy

Integrity and honesty

Education

High school diploma or equivalent

Tools

Alpha Filing System

Windows-based software

Office equipment (fax, copier, calculator)

Email

Job description

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area.
• Verify and update patient demographics and insurance details during check‑in; handle walk‑in registrations.
• Collect patient payments, including deductibles, copays, and co‑insurance at the front desk.
• Coordinate follow‑up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Requirements

• High school diploma or equivalent combination of education and experience required.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
• Strong interpersonal, oral (including telephone) and written communication skills.
• Ability to key 30 words per minute with accuracy required.
• Ability to work with handicapped individuals.
• Understanding of Alpha filing system.
• Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.
• Ability to use a computer, including Windows‑based software and e‑mail.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Core Competencies

Demonstrates proficiency in patient interaction, administrative support, and electronic health record management while ensuring compliance with medical terminology and reimbursement processes. Capable of fostering collaboration and maintaining a patient‑centered approach in all interactions.

Highest‑signal resume keywords

• Patient Check‑In Procedures
• Electronic Health Record Management
• Customer Service Experience
• Medical Terminology Understanding
• Interpersonal Communication Skills

Hard Skills

• Alpha Filing System
• Medical Reimbursement Knowledge
• Data Entry Accuracy
• Office Equipment Operation
• Windows‑Based Software Proficiency

Soft Skills

• Strong Interpersonal Skills
• Effective Oral Communication
• Written Communication Skills
• Integrity and Honesty
• Collaboration and Dialogue

Certifications & Qualifications

• Valid Driver’s License

Industry Keywords

• Patient Experience Programs
• Revenue Cycle Management
• Front Office Procedures
• Prosthetic Care Plans
• Walk‑In Registrations

Tools & Technologies

• Facsimile Machine
• Calculator
• Postage Machine
• Copier
• E‑mail