Patient Access Coordinator

Hazelden Betty Ford Foundation; City of Long Beach (NY); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking Patient Access Coordinators to serve as the first point of contact for applicants seeking substance abuse services. In this pivotal role, you will utilize your customer service and sales skills to ensure callers receive the support they need, conducting assessments and verifying eligibility for programs. With a focus on one-call resolution, you will collaborate with various teams to facilitate a smooth transition into care. This position offers a dynamic work environment with the potential for remote work after successful training and performance evaluation.

Qualifications

• Strong customer service and sales skills are essential for this role.
• Ability to conduct high-level assessments for clinical appropriateness.

Responsibilities

• Answer calls live, conducting assessments to determine clinical fit.
• Manage patient caseloads and document in patient records accurately.

Skills

Customer Service Skills

Sales Skills

Multi-tasking

Job description

Responsibilities

Patient Access Coordinators (PAC) are the gateway to care for our applicants, aiming for one-call resolution. PACs answer calls live, conducting high-level assessments to determine clinical appropriateness for our facilities and verifying benefits. They collaborate with various organizational roles to resolve caller issues during the first call and to schedule clinical assessments when appropriate. Customer service and sales skills, along with the ability to multi-task, are essential.

1. Utilize customer service and sales skills to address caller needs.
2. Conduct screenings to assess clinical fit for Hazelden Betty Ford substance abuse services.
3. Obtain financial and insurance information to determine program eligibility.
4. Manage patient caseloads to ensure conversion to admission.
5. Accurately document in patient records to facilitate complete registration in the EHR.

This role requires up to six weeks of on-site training at either The Betty Ford Center in Rancho Mirage, CA, or at the Hazelden Betty Ford Foundation in Center City, MN. Training hours are Monday - Friday, 8 AM - 4:30 PM. Candidates must demonstrate proficiency before transitioning to remote work, which depends on ongoing performance measured by attendance, punctuality, job metrics, and call monitoring.