Supervisor, Patient Access - OC Hospital

City of Hope; Irvine (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a transformative team where your leadership in patient access will make a significant impact on healthcare delivery. This role focuses on enhancing patient experiences and operational efficiency at an innovative facility. As a Supervisor, you will manage a dedicated team, ensuring compliance with policies and implementing strategic initiatives to improve patient access. Your expertise will guide the new facility's opening, making a real difference in the lives of patients. If you're passionate about healthcare and ready to lead a dynamic team, this opportunity is for you.

Qualifications

• 3+ years of patient access experience, preferably in an ambulatory setting.
• 1+ years of healthcare experience as a lead or supervisor.

Responsibilities

• Oversee patient check-in/out and front-end insurance verification.
• Manage personnel and ensure quality assurance in operations.

Skills

Patient Access Management

Personnel Management

Quality Assurance

Change Management

Resource Management

Customer Service

Education

Associates Degree

Bachelor's Degree

Job description

Join the transformative team at City of Hope

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago, and Phoenix. Our dedicated and compassionate employees are driven by a common mission: to deliver the cures of tomorrow to the people who need them today.

This role is responsible for the success of front-end registration and scheduling, focusing on delivering an extraordinary patient experience. The supervisor has day-to-day operational oversight for personnel management, quality assurance, resource management, implementing change, and providing occasional frontline coverage. Oversight includes patient check-in/out, front-end insurance verification, compliance data entry/quality, outbound scheduling calls, point-of-service collections, and occasional frontline coverage.

We are seeking a Supervisor with a strong background in Patient Access, preferably in a hospital and inpatient Admitting setting. The candidate will lead our patient access team for our new inpatient facility in Orange County. The ideal candidate will support the new facility opening, ensuring seamless implementation of team workflows, system integration, and compliance with regulatory and financial policies.

As a successful candidate, you will:

Personnel Management

• Achieve human resource objectives by recruiting, selecting, orienting, training, assigning work, coaching, counseling, and disciplining employees; administering timekeeping system; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Develop a culture of pride and ownership, providing opportunities for learning and growth. Ensure appropriate staffing levels, reassess staffing needs, and monitor overtime. Schedule work to ensure coverage during regular hours and absences. Provide timely decisions and direction to streamline workflow and improve efficiency.

Quality Assurance

• Monitor staffing productivity and quality, provide feedback, and implement quality control audits to maintain standards. Establish and foster excellent customer service practices, supporting patients, caregivers, providers, and staff. Oversee communication and feedback systems, respond to and resolve problems and complaints.

Change Management

• Support strategic initiatives such as improving patient access and satisfaction, and implementing new systems. Manage change to meet strategic outcomes.

Resource Management

• Assess and streamline processes, implement standard work, monitor metrics, and coordinate meetings. Maintain equipment, evaluate upgrades, and implement new technology. Provide expertise in applications and act as a catalyst for change.

Qualifications

Your qualifications should include:

• Associates Degree (3 additional years of experience plus minimum experience may substitute for minimum education).
• 3+ years of patient access experience, preferably in an ambulatory setting.
• 1+ years of healthcare experience as a lead or supervisor.
• Preferably: Bachelor's Degree, Six Sigma yellow or green belt.

City of Hope employees' pay is based on work experience, qualifications, and work location.

City of Hope is an equal opportunity employer. To learn more about our comprehensive benefits, please CLICK HERE.