Patient Access Coordinator

Hazelden Betty Ford Foundation; Aurora (CO); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking Patient Access Coordinators to serve as the gateway to care for applicants. This role emphasizes one-call resolution, requiring strong customer service and sales skills to assess clinical appropriateness for substance abuse services. The position includes managing patient caseloads, obtaining financial information, and ensuring accurate documentation in the electronic health record. With a robust training program and the potential for remote work, this opportunity is ideal for those who excel in a fast-paced environment and are committed to helping others access vital services.

Qualifications

• Strong customer service and sales skills are essential.
• Ability to conduct assessments for clinical appropriateness.

Responsibilities

• Answer calls live to conduct high-level assessments for clinical fit.
• Document interactions accurately in the patient record.

Skills

Customer Service Skills

Sales Skills

Multi-tasking

Job description

Responsibilities

Patient Access Coordinators (PAC) are the gateway to care for our applicants, aiming for one-call resolution. PACs answer calls live, conducting high-level assessments to determine clinical appropriateness for our facilities and verifying benefits. They collaborate with various organizational roles to resolve caller issues on the first call and schedule appointments for clinical assessments when appropriate. Customer service and sales skills, along with the ability to multi-task, are essential.

1. Utilize customer service and sales skills to address caller needs.
2. Conduct screening to assess clinical fit for Hazelden Betty Ford substance abuse services.
3. Obtain financial and insurance information to determine program eligibility.
4. Manage patient caseload to ensure conversion to admission.
5. Document all interactions accurately in the patient record to facilitate proper registration in the EHR.

This role requires up to six weeks of on-site training at either The Betty Ford Center in Rancho Mirage, CA, or at the Hazelden Betty Ford Foundation in Center City, MN. Training hours are Monday - Friday, 8 AM - 4:30 PM. Demonstrating job proficiency is necessary before transitioning to remote work, which depends on ongoing performance measured by attendance, punctuality, job metrics, and call monitoring.