Patient Access Conversion Specialist

Duly Health and Care; Elgin (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Community impact

Job summary

Duly Health and Care in Elgin, IL seeks a Patient Access Conversion Specialist to support patients through phone interactions and scheduling. This onsite role emphasizes accuracy, empathy, and efficient handling of patient information in the EPIC system while maintaining a positive patient experience.

Hours are Monday to Friday, 8am–5pm, with compensation based on experience and location. Benefits include comprehensive coverage, retirement matching, and parental leave provisions.

Qualifications

• High school diploma or GED.
• Three years of patient/client-facing experience.
• Demonstrates strong customer service and patient satisfaction focus.
• Shows integrity, ethics and trust to do the right thing.
• Performs core responsibilities efficiently within policies and procedures.

Responsibilities

• Answers heavy call volumes to fulfill patient needs over the phone.
• Schedules patient appointments and maintains scheduling integrity.
• Verifies patient information and documents in EPIC.
• Reviews daily schedules and ensures open slots are filled the same day.
• Pre-screens patients based on departmental protocol.

Skills

Patient-facing experience

Customer service

Integrity/ethics

Personal job competence

Education

High school diploma or GED

Job description

At Duly Health and Care , you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

JOB DESCRIPTION

Patient Access Conversion Specialist

Hours: Monday through Friday between 8a - 5pm

Onsite at Local medical Office- Elgin

Responsibilities:

• Answers heavy call volumes to fulfill patient needs over the phone
• Patient Appointment Scheduling
• Sets the tone for a positive experience
• Verifies patient information, while documenting in their Electronic Health Record (EPIC)
• Performs all otherduties/responsibilitiesas assigned
• Reviewing schedule
• Pre-screen patients based on departmental protocol
• Monitor schedules daily, ensuring that all open slots are filled on the same day.
• Daily monitoring of patient scheduling reports
• Review the Daily Appointment Report and prepare charts as appropriate.

Qualifications:

• High school diploma or GED
• Three years of patient/client-facing experience
• Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
• Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

The compensation for this role includes a base pay range of $16.34 - $24.52 , with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.