Patient Access Conversion Specialist

Duly Health and Care; Joliet (IL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Community engagement

Job summary

Duly Health and Care in Joliet, IL is hiring a Patient Access Conversion Specialist. This full-time role performs high-volume outbound calls, patient scheduling, and navigation to ensure timely access to care.

You’ll verify information in EPIC and guide patients through the scheduling process to support a positive patient experience. Ideal candidates have strong customer service skills, at least three years of patient-facing work, and a commitment to integrity and ethics.

Qualifications

• Three years of patient-facing experience is required.
• Demonstrates excellence in customer service for internal and external customers.
• Exhibits personal integrity, honesty and ethical behavior.
• Performs core responsibilities efficiently within policy and regulations.

Responsibilities

• Make high-volume outbound calls to fulfill patient needs.
• Schedule patients and arrange transportation as needed.
• Greet and welcome patients and visitors; set a positive tone.
• Verify patient information and document in EPIC EHR.
• Review schedules and monitor daily appointment reports.
• Pre-screen patients per departmental protocol and fill open slots.

Skills

Customer service

Phone calls

Scheduling

Communication

Adaptability

Education

High school diploma or GED

Job description

If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Job Summary

Patient Access Conversion Specialist

Full-Time | 40 Hours/Week Monday-Friday

Onsite at Local medical Office- Joliet

Responsibilities:

• Make High volume outbound phone calls to fulfill patient needs over the phone
• Patient Scheduling and transportation assistance
• Acknowledges and welcomes patients and visitors.
• Sets the tone for a positive experience
• Verifies patient information, while documenting in their Electronic Health Record (EPIC)
• Performs all other duties/responsibilities as assigned
• Reviewing schedule
• Pre-screen patients based on departmental protocol
• Monitor schedules daily, ensuring that all open slots are filled on the same day.
• Daily monitoring of patient scheduling reports
• Review the Daily Appointment Report and prepare charts as appropriate.

Qualifications:

• High school diploma or GED
• Three years of patient/client-facing experience
• Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
• Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

The compensation for this role includes a base pay range of $16.30 - $24.50, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.