Patient Access Conversion Specialist- Cardiology

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Georgia; On-site; USD 23,000 - 34,000; Full time

Job summary

Duly Health and Care is seeking a Cardiology Patient Access Conversion Specialist for a full-time, onsite role in Naperville. The position focuses on outbound calls to meet patient needs, scheduling, and ensuring accurate EPIC documentation.

Candidates should have a high school diploma or GED and at least three years of patient-facing experience, with strong customer service and integrity. Base pay is complemented by potential bonuses and incentives as part of a total rewards package.

Qualifications

• Customer service excellence for internal and external customers.
• Demonstrates personal integrity, honesty, and sincerity in interactions.
• Performs core responsibilities efficiently within organizational policies and external regulations.

Responsibilities

• Make high-volume outbound calls to fulfill patient needs over the phone.
• Schedule patients and provide transportation assistance.
• Greet patients and visitors to set a positive tone for the experience.
• Verify patient information and document in the Electronic Health Record (EPIC).
• Review schedules and monitor daily appointment reports to fill slots the same day.
• Pre-screen patients based on departmental protocol and ensure scheduling accuracy.
• Monitor and adjust daily appointment reports and charts as appropriate.
• Perform other duties as assigned by the department.

Skills

Customer focus

Integrity/Ethics

Personal job competence

Education

High school diploma or GED

Job description

Cardiology

Patient Access Conversion Specialist – Full-Time | 40 Hours/Week Monday–Friday Onsite at Local medical Office- Naperville

Responsibilities:

• Make High volume outbound phone calls to fulfill patient needs over the phone
• Patient Scheduling and transportation assistance
• Acknowledges and welcomes patients and visitors. Sets the tone for a positive experience
• Verifies patient information, while documenting in their Electronic Health Record (EPIC)
• Performs all other duties/responsibilities as assigned
• Reviewing schedule
• Pre-screen patients based on departmental protocol
• Monitor schedules daily, ensuring that all open slots are filled on the same day.
• Daily monitoring of patient scheduling reports
• Review the Daily Appointment Report and prepare charts as appropriate.

Qualifications

• High school diploma or GED
• Three years of patient/client-facing experience
• Customer Focus: Demonstrates excellence in customer service and satisfaction levels for internal and external customers.
• Integrity/Ethics: Demonstrates personal integrity, honesty, sincerity. Trusted to do the right thing.
• Personal Job Competence: Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies.

The compensation for this role includes a base pay range of $16.34 - $24.52, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Let’s start with what matters. People. Purpose. Care. At Duly Health and Care, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at Duly isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Duly.